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1 Posts

07-10-2013

United States

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Screen is blank white even on restarting the XT311

2013-07-10, 3:40 AM


I dropped the mobile and the device fell flat with the keypad facing downwards.



Eversince the device is showing a blank white screen. Even after restarting the device the screen shows nothing but white!



I guess the device's phone features are still working coz i stil here the typical beeps and tones. 



Please help diagnose the problem and suggest what can be done of it. The device is really awesome and I dont want to give it up easily.



Thanks.

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2132 Posts

07-20-2012

United Kingdom

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  • Posts: 2132
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Re: Screen is blank white even on restarting the XT311

2013-07-11, 11:13 AM


Hi _ajk,



This sounds like a hardware issue I am afraid - a blank screen is not a software issue. Check here for a repair centre close to you.



Hope that helps.



Cheers,



Nicole

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