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What's DOS?
Posts: 1
Registered: ‎07-09-2013
Location: United States
Views: 238
Message 1 of 2

Screen is blank white even on restarting the XT311

I dropped the mobile and the device fell flat with the keypad facing downwards.

Eversince the device is showing a blank white screen. Even after restarting the device the screen shows nothing but white!

I guess the device's phone features are still working coz i stil here the typical beeps and tones. 

Please help diagnose the problem and suggest what can be done of it. The device is really awesome and I dont want to give it up easily.


Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 238
Message 2 of 2

Re: Screen is blank white even on restarting the XT311

Hi _ajk,

This sounds like a hardware issue I am afraid - a blank screen is not a software issue. Check here for a repair centre close to you.

Hope that helps.