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_ajk
What's DOS?
Posts: 1
Registered: ‎07-09-2013
Location: United States
Views: 238
Message 1 of 2

Screen is blank white even on restarting the XT311


I dropped the mobile and the device fell flat with the keypad facing downwards.



Eversince the device is showing a blank white screen. Even after restarting the device the screen shows nothing but white!



I guess the device's phone features are still working coz i stil here the typical beeps and tones. 



Please help diagnose the problem and suggest what can be done of it. The device is really awesome and I dont want to give it up easily.



Thanks.

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 238
Message 2 of 2

Re: Screen is blank white even on restarting the XT311


Hi _ajk,



This sounds like a hardware issue I am afraid - a blank screen is not a software issue. Check here for a repair centre close to you.



Hope that helps.



Cheers,



Nicole