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commandante1
What's DOS?
Posts: 9
Registered: ‎02-09-2011
Views: 284
Message 1 of 5

Motoextras unable to recognise my Motorola XT720.

I have motorola xt720 and could not  update motonav because motoextras does not see my phone. What I  should do? I try to make an update in portal and tool mode and  in  storage mode but nothing happens. I can`t ever login to motoextras  because of it. How I can solve this problem? My brain is shuting down.

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,891
Registered: ‎02-02-2016
Location: US
Views: 284
Message 2 of 5

Re: Motoextras unable to recognise my Motorola XT720.

According to the site you need to verify some things...

https://motonavmobile.naviextras.com/shop/portal

Is your phone supported? What computer OS? Have you created an account on the site? I know this is simple stuff, but we need to start at the beginning to figure out what your problem is.

Can you login on the website with the same account?


* Search box is your friend * I don't respond to PM if question belongs in forum
commandante1
What's DOS?
Posts: 9
Registered: ‎02-09-2011
Views: 284
Message 3 of 5

Re: Motoextras unable to recognise my Motorola XT720.

Thank you for reply. yes I suppose that my phone is supported - it is from milestone family. My OS is Win7 32-bit. Account is also created and working fine - I have bought an update for my maps a few month ago but could not download it.

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 284
Message 4 of 5

Re: Motoextras unable to recognise my Motorola XT720.

Milestone A853 and Milestone XT720 aren't the same thing.

Are you using Motorola original USB cable?

Does the phone connect in Mass storage mode?

Mark

Support Forums Manager

Mark
Former Employee
commandante1
What's DOS?
Posts: 9
Registered: ‎02-09-2011
Views: 284
Message 5 of 5

Re: Motoextras unable to recognise my Motorola XT720.

Thank you for your reply, Mark. Yes I use the original cable and always

switch phone to the mass-storage mode.

On Aug 22, 2011 6:45 PM, "Mark" <motorola-mobile@hosted.jivesoftware.com