12-28-2010 01:38 AM
Dear moto's administrators and managers,
Hallo moto, I think you have been seen many posts which are requesting to upgrade the android 2.2 or above already, but you still have not any responses or explanation to us, we also have a question that is "Do motorola has concern about customers outside US ?".
Actually, I have that question in my mind too, I am using XT701 in Hong Kong, my phone was gettting damage many times,such as the system broken down, the screen can not start up when I pressed the screen lock, cannot answer the call since the bar cannot drag , always auto-restart etc. I already go to
maintenance center at least 4 times, the staff told me the motherbroad of phone was damaged everytimes,it means Motorola phone is so unstable on hardware or software, but I still supported motorola before you announce the upgrade list for XT701 and XT720.
First of all, in my experience, I consider the android 2.1 just is a semi-system for all smart phone, especially for those smartphones are only have a few of rom space and ram, such as XT series ,milestone etc.Nowasdays the games quality are rapidly raised, but also, the storages are required more, such as Real football need about 10 mb, the online games require at 30mb or more, but our phones are only have 256mb rom, and 192 mb rom space is useableness, how can we install more and more apps and games? That's why we need the APP2SD in android 2.2 or above, the function makes us can move a part of the apps and games storage to the SD card, it helps us to install more apps and games to get more fun.Without this function, I have been tried that I cannot recieved sms when the rom space is lower than 20mb, Therefore the APP2SD is so important for us, for the rom space just has 256mb.
Secondly, the other fuction is important for us is the flash player. One times, I want to browse a web to check my payment, but the index page is a flash material of the web, finally, I cannot check the payment record. Nowadays, many web are using flash materials, it's inconvenience to us to browsing if we are without the flash function.
Finally, the android 2.2 or 2.3 were comfirm the speed is faster than android 2.1 five times, the milestone and XT series have 256ram only and CPU just 550mhz, we need the new system to boost our phone faster. Anyone who has been used the milestone and XT series phones feel the launcher is very lag, this is on eof the point we need android 2.2 or above.
After Motorola announced the upgrade list is the XT series will remain on android 2.1, I feel so angry, Why milestone can upgrade but XT701 and XT720 cannot, milestone has the same specs and processor with XT701 ,and the XT720 CPU is better than milestone. Why they cannot upgrade? Many people think this is a discrimination to different area customers and it's not fair. Why motorola just corncern about USA are and customers only? Why the XT701 and XT720 are sold out later than milestone but cannot upgrade?These questions are appearing in my mind too.
Moreover, we lose confidence to motorola right now, beacause we think motorola has no respect for other countries customers because no any staff and administrator to answer our question and explain why cannot upgrade.
I told many people don't buy motorola phones as motorola has no respect customers and any after-care servies on the core system, they already stop to buy DEFY now becuse they listened my experience.
LG was announced the new phone and the first android phones can upgrade to android 2.3 ,but why motorola let us stay at android 2.1 ? The first LG is worser than XT701 and milestone, I think.
Actually , I have been analysed the marketing in USA, most of smartphone customers are using Blackberry , and the Android , finally is Symbian and other systems. If you just corcern about USA customers only and give up other countries, same time, you will lose the huge market in Asia pacific such as China, Hong Kong which are rapidly developing countries and regions.That's why Motorola are facing deficit now from 2008.It's beacuse Motorola is not concern the new systems are rapidly developing and become popular.
If motorola still has not reply our questions and give us reasonable explanation to us , we will boycott motorola continuous, at least me.
01-26-2012 04:14 AM
This forum is for USA customer support of Motorola phones. Motorola support outside of the USA is handled according to how the local and unique country laws are setup. We are unable to address problems outside of the USA on these particular forums. --- Dan