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ellisar
What's DOS?
Posts: 5
Registered: ‎01-06-2011
Views: 139
Message 1 of 6

XT720 crashes when starting the camera

Folks,

got a new problem with the XT720 camera. Since I bought it, the frequency of crashes when using camera, has been constantly increasing. Now, whenever the camera gets activated, phone just reboots Just wondering whether anyone has had a similar issue and whether there is a chance that this is a software problem or my h/w is just flawed. (I saw questions on the other forums re. poor camera quality or frequent crashes, but no resolution to them, unfortunately.)

Here is what I get on my PC with adb logcat while starting up the camera on the connected phone:

I/ActivityManager( 3521): Start proc com.motorola.Camera for broadcast com.motorola.Camera/.ModeButtonIntentReceiver: pid=4563 uid=10008 gids={1006, 3003, 1015}

I/dalvikvm( 4563): Debugger thread not active, ignoring DDM send (t=0x41504e4d l=38)

I/dalvikvm( 4563): Debugger thread not active, ignoring DDM send (t=0x41504e4d l=42)

V/MotoModeKeyIntentReceiver( 4563): ------------------------------------

V/MotoModeKeyIntentReceiver( 4563):  MODE KEY INTENT

V/MotoModeKeyIntentReceiver( 4563): ------------------------------------

V/MotoModeKeyIntentReceiver( 4563): Camera will be started

I/ActivityManager( 3521): Starting activity: Intent { flg=0x14000000 cmp=com.motorola.Camera/.Camera }

E/ImageGallery( 4543): onUserLeaveHint

D/ImageGallery( 4543): ImageGallery onSaveInstanceState was called!

E/ImageGallery( 4543): save mTargetScroll=0

D/ImageGallery( 4543): ImageGallery onPause was called!

I/GLThread( 4543): releasing EGL surface because paused tid=7

I/WorldViewOpenGL( 4543): stopEglLocked !!!!!!

D/WorldViewOpenGL( 4543): surfaceDestroyed -----------------------------------

D/MotoCamera Engine Proxy( 4563): new Cam Utility instance

D/MotoCamera( 4563): CameraSmiley SurprisednCreate:Enter onCreate 1294349615811

D/LocationManager( 4563): Constructor: service = android.location.ILocationManager$Stub$Proxy@45752e28

D/MotoCamSetting( 4563): CamSetting:load:load

V/MotoCamSetting( 4563): CamSetting:load:get preferences

D/MotoCamSetting( 4563): new CamSetting instance

I/NotificationService( 3521): setPeriodicLocked enabled=1 mScreenOn=true

D/MotoCamera( 4563): Check caller returns true

E/MotoCamera( 4563): in initView

D/dalvikvm( 4563): GC freed 4172 objects / 271752 bytes in 64ms

E/FocusView( 4563): in initFocusView,

D/dalvikvm( 4563): GC freed 738 objects / 56104 bytes in 49ms

D/dalvikvm( 4563): GC freed 112 objects / 5224 bytes in 61ms

D/dalvikvm( 4563): GC freed 17 objects / 736 bytes in 44ms

D/dalvikvm( 4563): Trying to load lib /system/lib/libsoundpool.so 0x0

D/dalvikvm( 4563): Added shared lib /system/lib/libsoundpool.so 0x0

D/SensorManager( 4563): found sensor: KXTF9 3-axis Accelerometer, handle=0

D/SensorManager( 4563): found sensor: AK8973 3-axis Magnetic field sensor, handle=1

D/SensorManager( 4563): found sensor: AK8973 Temperature sensor, handle=3

D/SensorManager( 4563): found sensor: SFH7743 Proximity sensor, handle=4

D/SensorManager( 4563): found sensor: Orientation sensor, handle=2

D/SensorManager( 4563): found sensor: LM3530 Light sensor, handle=5

V/MotoCamera( 4563): CameraSmiley SurprisednCreate:finish onCreate 1294349616449

D/MotoCamera( 4563): CameraSmiley SurprisednStart:Enter onStart 1294349616450

V/MotoCamera( 4563): CameraSmiley SurprisednStart:finish onStart 1294349616473

D/AudioHardwareMot( 3512): AudioMgr:bufSize from kernel = 8192

D/MotoCameraGlobalTools( 4563): zoom value 1.0

D/MotoCameraGlobalTools( 4563): resolution : 8.0

D/MotoCameraGlobalTools( 4563): remaining : 2559

D/dalvikvm( 4563): GC freed 337 objects / 18928 bytes in 55ms

V/MotoOnScreenController( 4563): OnScreenController:initTagsSet

V/MotoCamera( 4563): mController.show()

D/MotoOnScreenController( 4563): OnScreenController::rightSetFadeIn:

V/MotoCamera( 4563): ----OnResume, restartPreview-----

V/MotoCamera( 4563): Enter restartPreview

V/MotoCamera( 4563): surfaceView's width or height = 0

V/MotoCamera( 4563): ------------------------------

V/MotoCamera( 4563): getCameraStartMode-0

V/MotoCamera( 4563): ------------------------------

D/Sensors ( 3521): using sensors (name=sensors)

V/MotoCamera( 4563): CameraSmiley SurprisednResume:finish onResume 1294349617000

D/MotoCameraGlobalTools( 4563): zoom value 1.0

D/MotoCameraGlobalTools( 4563): resolution : 8.0

D/MotoCameraGlobalTools( 4563): remaining : 2559

D/MotoCamera( 4563): onWindowFocusChanged:: hasFocus true

V/MotoCamera( 4563): mSurfaceHolderCreating:------------------true

I/ActivityManager( 3521): Displayed activity com.motorola.Camera/.Camera: 1613 ms (total 1613 ms)

I/GLThread( 4543): surfaceDestroyed tid=7

I/GLThread( 4543): noticed surfaceView surface lost tid=7

D/ImageGallery( 4543): ImageGallery onStop was called!

D/ImageGallery( 4543): unRegister TagReceiver

D/dalvikvm( 4563): GC freed 745 objects / 34544 bytes in 101ms

D/MotoCamera Engine Proxy( 4563): CameraUtility:android.hardware.Camera.open()

D/CameraService( 3512): CameraService::connect E (pid 4563, client 0x42e68)

D/CameraService( 3512): Client::Client E (pid 4563)

D/CameraHal( 3512): CameraSettings constructor

D/CameraHal( 3512): CameraHal constructor

D/CameraHal( 3512): Software ID 2.1-update1

I/HPAndroidHAL( 3512): Version 4115.  4115STBr  Build Time: 2010-02-19 10:24:19.

[23:32:32] ellisar@elnino$

At this point phone silently reboots and, naturally, logcat disconnects. I'm running Android 2.1-update1. Should any extra system info help, I'll gladly supply it. Any ideas? Thanks in advance!

batmania15
Bit Torrent
Posts: 1,799
Registered: ‎03-09-2010
Views: 139
Message 2 of 6

Re: XT720 crashes when starting the camera

Ellisar -

Are you using the SD card that came with the phone?

If you take out the sd card and then start the camera app what happens?

ellisar
What's DOS?
Posts: 5
Registered: ‎01-06-2011
Views: 139
Message 3 of 6

Re: XT720 crashes when starting the camera

batmania15,

thanks for the reply. The SD card is the one originally shipped with the phone. Nothing new when I remove it: camera app starts with a black background and control elements, saying that a memory card is required to make photos, and then the phone reboots.

batmania15
Bit Torrent
Posts: 1,799
Registered: ‎03-09-2010
Views: 139
Message 4 of 6

Re: XT720 crashes when starting the camera

Ok so it doesn't sound like the SD card is causing the issue.  The error message you got was normal but the reboot not normal.  Have you tried a factory reset since this issue has occurred?

Have you installed any apps like home replacements or anything that has to do with the camera?

theclerk
What's DOS?
Posts: 1
Registered: ‎01-15-2011
Views: 139
Message 5 of 6

Re: XT720 crashes when starting the camera

Got the same issue right after getting out of the store following our purchase...

Didn't have to investigate though, that evening we drained the battery to recharge it properly and the phone never booted the next day; dead battery...

We exchanged it and, now, it works fine (well, as fine as all the others, which means taking pictures take forever...)

Anyway, my comment was to show this is not a isolated issue; we're probably not the only ones either.

ctomgee
What's DOS?
Posts: 3
Registered: ‎12-23-2010
Views: 139
Message 6 of 6

Re: XT720 crashes when starting the camera

I am also currently experiencing the exact same problem with my XT701. I know it's a slightly different model, but still very similar, and the behavior is exactly the same.

Starting camera app (or any app that accesses the camera, such as google goggles, yelp monocle, barcode scanner, etc.) just reboots the phone.

I've tried flashing my firmware back to stock, reapplying 41.07 update, wiping all user data, a factory reset of the phone, reformatting my sd card, and swapping my sd card... none of it worked.