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170 Posts

12-06-2014

Vancouver

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  • Posts: 170
  • Registered: ‎12-06-2014
  • Location: Vancouver
  • Views: 37
  • Message 1 of 1

Help with help

2012-01-05, 4:31 AM

Hello,


I cannot update my motoactv to 4.55.78 with an error message to the effect of: Unknow serial number. I opened a support ticket, which was escaleted to second level.  I was told I would be receiving futher communication on what to do. Seems like a weird problem.  However, I have received no communication and the ticket (ref # 111225-004024) had the status changed to solved.  The issue is not solved.


I have changed the status to 'Updated', and sent an email, but with no response.


Screenshots of problem documented attached.


Any help much appreciated.


Boyd

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