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03-09-2012

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I cant login to MotoActv

2012-03-09, 18:59 PM

I cant login to motoactv.  It says invalid account credentials.  I try to reset password but it gives me unknown error message in popup box.  My account is:    reportbase@gmail.com.      I just bought device yesterday and have never been able to login.      Please fix my account.

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14 Posts

02-15-2012

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Re: I cant login to MotoActv

2012-03-09, 20:10 PM

I can't login to the site either.


 


On Google Chrome I get:


{"code":"-1"}

 

On Internet Explorer, it open up a window as if I need to save something to the computuer.

 

 

This is getting tiresome.
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14 Posts

03-09-2012

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Re: I cant login to MotoActv

2012-03-09, 20:32 PM

This is amazing - the least they could do is put a notice up on the website stating that they are working on resolving the issues!

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20124 Posts

02-03-2016

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Re: I cant login to MotoActv

2012-03-09, 21:10 PM

There are some stability issues going on today.  The team very close to root-causing the issue. When they do we will get a sense of when stability will be restored.


It's not clear how widespread this is. Most can log in. Very sorry for the frustration -- we're on it. 

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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14 Posts

02-15-2012

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Re: I cant login to MotoActv

2012-03-09, 21:15 PM

Thanks for the update.  Sorry to say, but the new Motoactv home page is not that great.


Wish it would go back to the old format.


 


Hope this is resolved soon as without being able to get on the portal, the use of the Actv is worthless.


 

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02-15-2012

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Re: I cant login to MotoActv

2012-03-09, 22:07 PM

any updates on this?  Still not able to get into the portal, and it is completely frustrating.

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02-03-2016

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  • Message 7 of 48

Re: I cant login to MotoActv

2012-03-09, 22:24 PM

I'm getting in, having some issues when I'm in but those seem to pass, and occasionally getting kicked out due to a stack error. So I am able to use the site with some struggles. Our guys are working as hard as possible to clear up the problem.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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02-15-2012

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  • Message 8 of 48

Re: I cant login to MotoActv

2012-03-09, 22:30 PM
 I can get in on my phone, but not my computer
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129 Posts

01-15-2012

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Re: I cant login to MotoActv

2012-03-10, 0:39 AM

I occasionally get logged in (about 40% of the time), then as soon as I click on something I get a stack error.  It's very frustrating.


It's nice to have my data backed up on the moto portal, but I REALLY wish we had a tool that ran locally to look at the same stuff.

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02-15-2012

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  • Message 10 of 48

Re: I cant login to MotoActv

2012-03-10, 0:44 AM
 I should clarify I had NO problem getting into the actv portal until this new page took over as the new homepage
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