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Older Devices ArchiveMOTOROLA MOTOACTV™
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23 Posts

05-24-2012

United States

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  • Message 111 of 125

Re: Unable to process the request

2012-08-17, 11:40 AM

I can now see all my previous workouts, thanks for fixing..... now I'm just waiting for my actv to come back from repair!

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28 Posts

03-26-2012

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  • Message 112 of 125

Re: Unable to process the request

2012-08-17, 12:21 PM

Works on both IE9 and Firefox for me.  Many thanks to Moto for getting this back in shape.  Would like to know what the issue was as well.  Now how about working to improve the portal features by adding such things as weekly, monthly, and annual summarys, abiltiy to download data in other than .csv format, and perhaps including a feature similar to Strava's segments whereby we can compare our performance to others.

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64 Posts

03-23-2012

United Kingdom

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  • Message 113 of 125

Re: Unable to process the request

2012-08-17, 12:34 PM

Hmmm.  Well done for fixing it, but... some of us had hoped that this fix was going to form part of a bigger roll-out of changes (someone posted that tech support mentioned a new "version" of the portal).  Instead, it seems that it literally took Moto just shy of one month to make *one bugfix*.  No other changes in the portal apparent.  If that's the current roll-out time for fixing a single glitch then we can probably abandon hope of seeing any of our feature requests or wishlists being implemented.


And, AFAIK, no real official acknowledgement of the issue, no mention of the bug on the portal or any mention of it's correction (someone correct me if I'm wrong).  The whole attitude sorta smacks of "finnneee, have your bugfix, now stop nagging us."


I'm happy this issue's been resolved.  I, personally, will still jump ship from Moto as soon as another company produces a rival device that does everything the Motoactv can do.

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2 Posts

08-17-2012

Canada

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  • Message 114 of 125

Re: Unable to process the request

2012-08-17, 13:19 PM

I had this issue as well,i did a run on wednesday where i was rapidly skipping through songs and i got the "unable to process the request" error,and it was the very first time i had gotten it! Now not only wednesdays run where i got the error,but ALL RUNS BEFORE it was inaccessible! I checked the forums for a soloution and found this thread where Matt had said the issue may be the the skipping through songs really quick. So on thursday i did my run and only skipped through one song and everything worked! and now even wednesdays error run is viewable and all before it! So did they fix the website itself? can we freely skip through songs to our hearts content now? or are these runs only viewable now because i didnt skip through my playlist?

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5 Posts

04-02-2014

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  • Message 115 of 125

Re: Unable to process the request

2014-11-26, 3:33 AM

I am getting this error "unable to process" now (Nov. 2014). Is it only me? 

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39 Posts

10-27-2014

India

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  • Message 116 of 125

Re: Unable to process the request

2014-11-26, 4:15 AM

It's not only you.  It's everyone.  The portal has been down nine days without a fix.

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5 Posts

04-02-2014

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  • Message 117 of 125

Re: Unable to process the request

2014-11-26, 4:20 AM

Thanks for the info. I hope they will fix it soon. I read the thread and learned android app might work. But my phone is too new to install motoactv app.

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2 Posts

11-21-2014

India

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  • Message 118 of 125

Re: Unable to process the request

2014-11-26, 19:14 PM

tomo-2 said:


I read the thread and learned android app might work.


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This was a good idea to try the mobile app! Sadly, I'm getting an "Error getting data. Please try again later." error message when I tap Workout Details. I'm on version 2.0.53 of the Motoactv app, on Android 4.4.4



For context, I have also been getting the "Unable to process request" error when I attempt to view workout details on motoactv.com, since 11/18/2014. So far all the data syncing/uploading is still working over wifi, so the backend is accepting data, but we're having trouble viewing GPS and/or workout details, from both the mobile app as well as the website.

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5 Posts

11-27-2014

Brazil

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  • Message 119 of 125

Re: Unable to process the request

2014-11-27, 18:10 PM

okhiker said:


It's not only you.  It's everyone.  The portal has been down nine days without a fix.


View original


Is ANYBODY monitoring this forum (or the production website for that matter?).



I've also tried exporting my data (in case the site doesnt come back up and I need to use a different service) and that resulted in "an error occurred, please try again"

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39 Posts

10-27-2014

India

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  • Message 120 of 125

Re: Unable to process the request

2014-11-27, 20:08 PM

No motorola employee has responded to anything posted here for about two years from what I can tell.

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