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Older Devices ArchiveMOTOROLA MOTOACTV™
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1 Posts

11-30-2014

India

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Re: Unable to process the request

2014-11-30, 8:21 AM

I'm having the same problem, not that me saying that helps at all. My guess is they have abandoned support to the platform, probably got axed in the Google / Lenovo shake up. Very unfortunate, I still use my MOTOACTV for tracking my workouts and now I have no access to my stats & routes etc. Very disappointing. And I've just bought a MOTO 360, does this mean in a few years time it just falls over too. Ah that's right, android wear, Motorola just supply the hardware; lucky for me I guess. 

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1 Posts

11-30-2014

United States

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  • Message 122 of 125

Re: Unable to process the request

2014-11-30, 20:56 PM

Hi, I have the same problem for one week at leat. Very disappointing. I continue to load my workout to motoactv website.



Do Somebody try to call motorola support recently ?



 

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5 Posts

04-11-2012

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  • Message 123 of 125

Re: Unable to process the request

2014-12-01, 16:25 PM

I spoke with a tech last week regarding this.  First she told me that it was my device that was having an issue and that is was out of warranty.  I pressed a bit harder letting her know that some of my historic data was still visible just not newly uploaded workouts (nothing since Nov 17th).  I have performed multiple factory resets, uploaded data via wifi and usb, but nothing has fixed the issue. 



The tech said that someone would look into it, which I responded by asking for a call back. Two days later I get a generic email stating that I have not responded in the past 48 and they closed my ticket.



it appears there is no more support at any level.

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6 Posts

11-22-2014

Brazil

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  • Message 124 of 125

Re: Unable to process the request

2014-12-02, 21:09 PM

Have a look everybody on the "Escalate to Moto Corporate" thread and follow up with the complaint email as suggested at the end of the thread.  This is unacceptable!

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2 Posts

11-21-2014

India

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  • Message 125 of 125

Re: Unable to process the request

2014-12-04, 18:59 PM

This is resolved for me as of today, 12/4/2014.



I did in fact send an email to ceomoto@motorola.com on 12/2, and recieved a reply from 'Executive Customer Escalations' on 12/3.

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