Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Older Devices ArchiveMOTOROLA PHOTON™ 4G
All Forum Topics
Options

19 Posts

09-18-2011

0 Signins

0 Page Views

  • Posts: 19
  • Registered: ‎09-18-2011
  • Location:
  • Views: 0
  • Message 21 of 35

Re: Photon: Sent mail does not show up in sent folder

2011-10-05, 20:41 PM

Yes, I get the sense that all this difficulty is to force the rerouting option through Gmail. However, even though G would love to have all my data / info, I am not feeling the same way...if you get my drift.

Reply
Options

13997 Posts

02-02-2016

United States of America

322 Signins

2684 Page Views

  • Posts: 13997
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 2684
  • Message 22 of 35

Re: Photon: Sent mail does not show up in sent folder

2011-10-05, 21:09 PM

@jaculynn

I understand.  Not everyone is comfortable with every cloud

Please post if BlueHost gives you the answers that you seek--others users may find the information helpful.

Thanks!

Comment in the spirit of COMMUNITY: "Share experiences / expertise, engage in the discussions, and offer advice and suggestions."
Reply
Options

19 Posts

09-18-2011

0 Signins

0 Page Views

  • Posts: 19
  • Registered: ‎09-18-2011
  • Location:
  • Views: 0
  • Message 23 of 35

Re: Photon: Sent mail does not show up in sent folder

2011-10-05, 21:57 PM

Bluehost said everything is set up correctly on their end. They said it's an issue with the phone and that this is the first they've heard about the Sent Folder issue re: Android.

Reply
Options

13997 Posts

02-02-2016

United States of America

322 Signins

2684 Page Views

  • Posts: 13997
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 2684
  • Message 24 of 35

Re: Photon: Sent mail does not show up in sent folder

2011-10-05, 22:07 PM

@jaculynn

OK.  I will send this info along. 

Thanks!

Comment in the spirit of COMMUNITY: "Share experiences / expertise, engage in the discussions, and offer advice and suggestions."
Reply
Options

9 Posts

09-18-2011

0 Signins

0 Page Views

  • Posts: 9
  • Registered: ‎09-18-2011
  • Location:
  • Views: 0
  • Message 25 of 35

Re: Photon: Sent mail does not show up in sent folder

2011-10-06, 5:58 AM

Android phone imap email has been driving me crazy.  As a result, I went to the Sprint store last weekend and bought a bunch of phones to try them out.  I tried

  • HTC EVO
  • HTC EVO 3D
  • Samsung Epic 4 Touch
  • Motorola Photon

I reproduced the Bluehost imap email folder mapping issue (drafts, sent, outbox folders not mapping correctly to the server) on all of these phones.  I then tried a different imap server from my work and all of the phones then did the right thing.

I then tried

  • iPhone
  • K9 mail

Both of these worked flawlessly with the Bluehost imap servers without any fiddling around.  They also worked with my work imap server.

In addition, I called Bluehost tech support and spoke with one of their engineers.  He confirmed not-mapping-folders-properly is an issue with Android phones and said most customers of theirs don't care about this (or perhaps don't notice it).

In my testing,  the Photon with Bluehost imap email works "less well" than the others in that it does not save sent email anywhere that is visible to me. 

The good news is that because the Photon has such a fast processor, K9 mail is snappy.  IMHO though, K9 mail is not quite as slick as the native email clients.  However K9 is WAY better than it was a year ago and so I am now using it without any problems.

Long story short is that the four Android phones listed above exhibit the same imap folder mapping problem with the Bluehost servers so this is not a Photon specific issue, it is an Android issue.  Note that this is not a Bluehost imap issue because both the iPhone and K9 work flawlessly with the Bluehost servers.  As do Thunderbird and mail.app.

Reply
Options

164 Posts

07-23-2010

Brazil

0 Signins

0 Page Views

  • Posts: 164
  • Registered: ‎07-23-2010
  • Location: Brazil
  • Views: 0
  • Message 26 of 35

Re: Photon: Sent mail does not show up in sent folder

2011-10-06, 11:53 AM

We will call Bluehost, ask for a test account and figure out what is happening here.  It seems to me that they are doing something a bit different from other email providers with their email server, and that thing is throwing off our email client (and others, although not everyone's).

Reply
Options

164 Posts

07-23-2010

Brazil

0 Signins

0 Page Views

  • Posts: 164
  • Registered: ‎07-23-2010
  • Location: Brazil
  • Views: 0
  • Message 27 of 35

Re: Photon: Sent mail does not show up in sent folder

2011-10-06, 15:59 PM

@marlon61 - can you check your Inbox subfolders to see if your  Sent folder doesn't appear there by any chance?

Reply
Options

13997 Posts

02-02-2016

United States of America

322 Signins

2684 Page Views

  • Posts: 13997
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 2684
  • Message 28 of 35

Re: Photon: Sent mail does not show up in sent folder

2011-10-06, 17:47 PM

@marlon61

Thank you for running your experiment!  The data revealed in your experiment will be a great help to the Moto staff!

Comment in the spirit of COMMUNITY: "Share experiences / expertise, engage in the discussions, and offer advice and suggestions."
Reply
Options

19 Posts

09-18-2011

0 Signins

0 Page Views

  • Posts: 19
  • Registered: ‎09-18-2011
  • Location:
  • Views: 0
  • Message 29 of 35

Re: Photon: Sent mail does not show up in sent folder

2011-10-06, 18:29 PM

@marlon61 -- wow. THANKS! Great research.  Re: The iPhone > Did you have to use K-9 or was native email okay with Bluehost / IMAP?  Also, my husband has the Sprint Samsung Replenish (Android) and his native email (using Bluehost IMAP) is working perfectly.

I wonder if this issue (Bluehost / IMAP email) will ever be fixed...? Thoughts?

Reply
Options

19 Posts

09-18-2011

0 Signins

0 Page Views

  • Posts: 19
  • Registered: ‎09-18-2011
  • Location:
  • Views: 0
  • Message 30 of 35

Re: Photon: Sent mail does not show up in sent folder

2011-10-06, 18:31 PM

#Like

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms