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What's DOS?
Posts: 8
Registered: ‎09-28-2011
Message 1 of 20 (301 Views)

Photon: Headphone Jack Not Working

My headphone jack stopped working mysteriously after I updated my phone to Motorola's latest software.  Please see post by shawnsinclair - I am having same problem. I have tried restarting phone multiple times, tried various sets of headphones, brought it into Sprint store for troubleshooting, taken out battery for longer than 5 minutes, etc.  I am very dissapointed that Motorola has said they will not send me another phone while investigating the problem with this one.  Given the product failure and Motorola's poor customer service, I am very dissapointed.

What's DOS?
Posts: 19
Registered: ‎08-19-2011
Location: United States
Message 2 of 20 (301 Views)

Re: Photon: Headphone Jack Not Working

I had a jack go bad on my first Photon, and lucklily was within the 30 day window, so they gave me a new phone. If you're still in your 30 day window, they will do that.  If not, has the Sprint store offered to replace the jack?  It's fairly simple, as I understand it.  They should at least offer to do that.

Had similar experience with a Pre, and I've come to the conclusion that lots of phones have these jacks go bad.  More a hardware thing than software, in my experience.  I have now gone Bluetooth 100 percent - either use my car system or a BT dongle with stereo/audio so as not to have to mess with the jack.  I think they more you use them, the more likely it is they will go bad. 

Good luck.

What's DOS?
Posts: 8
Registered: ‎09-28-2011
Message 3 of 20 (301 Views)

Re: Photon: Headphone Jack Not Working

Thanks for response! I am unfortunatley not in 30-day window and will return phone now, pay $35, and get another Photon from Sprint.

FYI, I just did a factory reset on phone (since I was planning to return anyway) and it didn't resolve issue.  This was the only advice Motorola could give since I had already done all the other troubleshooting when I called them.

What's DOS?
Posts: 20
Registered: ‎08-19-2011
Message 4 of 20 (301 Views)

Re: Photon: Headphone Jack Not Working

This doesn't help much but I have noticed my headphone jack is flaky at best. Periodically I have to reset it when using the fm radio. Sound drops out and it pops up a notification that the antenea needs to be plugged in. Unfortunately if I just replug it the music app hangs, so I have to exit the music app, replug the headphones and restart the app. Very aggravating and as time goes on I'm feeling I may have made a mistake keeping this phone.

What's DOS?
Posts: 19
Registered: ‎08-19-2011
Location: United States
Message 5 of 20 (301 Views)

Re: Photon: Headphone Jack Not Working

rosatot

Sorry to hear it.

I would go bluetooth if you can.  Saves a lot of troubles.  Just picked up some really nice bt headphones - Jaybird J3. I use them for working out.  NOt cheap, tho.  About $99.  Haven't tried them for just taking calls, etc, but now i just don't bother with headphones if I can help it. 

Eventually those jacks wear out if you insert and pull out the phones enough, imo.  Mine kep getting pulled out while I was exercising - they get caught on the elliptical machine or on my shirt while running.  Or I'd drop the phone with the headphone plugged in and it would yank out the cord.  That's wehn i went BT and i haven't looked back.

What's DOS?
Posts: 47
Registered: ‎08-01-2011
Message 6 of 20 (301 Views)

Re: Photon: Headphone Jack Not Working

Same problem here.

What's DOS?
Posts: 47
Registered: ‎08-01-2011
Message 7 of 20 (301 Views)

Re: Photon: Headphone Jack Not Working

I did a test using tasker and the phone has completely stopped detecting that headphones are being plugged in. This sounds like a hardware failure to me rather than the software being stupid and not switching to the headphones.

What's DOS?
Posts: 47
Registered: ‎08-01-2011
Message 8 of 20 (301 Views)

Re: Photon: Headphone Jack Not Working

Factory reset my phone. Same problem.

Time to take this thing back to the store.

What's DOS?
Posts: 47
Registered: ‎08-01-2011
Message 9 of 20 (301 Views)

Re: Photon: Headphone Jack Not Working

I get my new photon today. Hopefully this won't happen again.

What's DOS?
Posts: 5
Registered: ‎01-02-2012
Message 10 of 20 (301 Views)

Re: Photon: Headphone Jack Not Working

I am also having a headphone jack issue.  My issue is when I plug my headphones in there is no music at all.  However, all other sounds (phone, volume up/down, radio, etc.) still work.  When I powercycle the phone the music will work for a while but usually quits if I quit listening and then go back to it.  Clearly seems to be a software issue like the audio for music apps just quits.  Wish I knew how to restart those if possible without having to reboot the phone.  Restarting the apps themselves does not work.  Anyone else experiencing this issue?