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07-21-2020

US

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  • Posts: 1
  • Registered: ‎07-21-2020
  • Location: US
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Motorola RAZR V3xx unable to send message with photo attached

2020-07-21, 19:38 PM

I have a Motorola RAZR V3xx It was an AT&T phone but I am using it on Consumer Cellular because I had 2 Doro phones that both developed issues. For the most part the phone is great but if I try to attach a photo to a text message it comes back with a message that it is unable to send. I have talked to Consumer Cellular's support, to Consumer Cellular in Target, and took it to an AT&T person who, with barely a glance, said it was too old and could not work as a 3G phone. I have attached a part of a screen from GSMARENA.COM about this phone that says that is not true. I have been told that I have to be able to set an APN-access point network and that does not appear in the settings. The pdf manual says it is for a "I have a Motorola RAZR V3xx (See attached photo of inside), It was an AT&T phone but I am using it on Consumer Cellular because I had 2 Doro phones that both developed issues. For the most part the phone is great but if I try to attach a photo to a text message it comes back with a message that it is unable to send. I have talked to Consumer Cellular's support, to Consumer Cellular in Target, and took it to an AT&T person who said it was too old and could not work as a 3G phone. The pdf manual says this is a "MOTORAZR™ V3xx 3G" phone but says nothing about APN-access point network, which I have been told is required to function as a 3G. Am I dealing with people who just don't know enough or don't want to take the time to help? Or is it really not capable of attaching photos? 

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