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07-21-2020

United States of America

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Motorola RAZR V3xx unable to send message with photo attached

2020-07-21, 19:38 PM

I have a Motorola RAZR V3xx It was an AT&T phone but I am using it on Consumer Cellular because I had 2 Doro phones that both developed issues. For the most part the phone is great but if I try to attach a photo to a text message it comes back with a message that it is unable to send. I have talked to Consumer Cellular's support, to Consumer Cellular in Target, and took it to an AT&T person who, with barely a glance, said it was too old and could not work as a 3G phone. I have attached a part of a screen from GSMARENA.COM about this phone that says that is not true. I have been told that I have to be able to set an APN-access point network and that does not appear in the settings. The pdf manual says it is for a "I have a Motorola RAZR V3xx (See attached photo of inside), It was an AT&T phone but I am using it on Consumer Cellular because I had 2 Doro phones that both developed issues. For the most part the phone is great but if I try to attach a photo to a text message it comes back with a message that it is unable to send. I have talked to Consumer Cellular's support, to Consumer Cellular in Target, and took it to an AT&T person who said it was too old and could not work as a 3G phone. The pdf manual says this is a "MOTORAZR™ V3xx 3G" phone but says nothing about APN-access point network, which I have been told is required to function as a 3G. Am I dealing with people who just don't know enough or don't want to take the time to help? Or is it really not capable of attaching photos? 

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1 Posts

12-26-2020

Australia

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Re:Motorola RAZR V3xx unable to send message with photo attached

2020-12-26, 4:17 AM

When you receive a text message with the Messages app, you'll see Image ... To open an attached photo, slide show, or any type of attachment, touch it. To save ...my hr mizzou 

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3 Posts

07-21-2020

United States of America

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Re:Motorola RAZR V3xx unable to send message with photo attached

2020-12-28, 20:40 PM
My problem was in trying to SEND an email with an image attached.
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3625 Posts

03-04-2016

India

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Re:Motorola RAZR V3xx unable to send message with photo attached

2021-01-19, 8:54 AM

@ Davestats wrote:

My problem was in trying to SEND an email with an image attached.

Hi,

 

Thank you for reaching out and sorry for the delay are you still facing the issue?

 

Regards

Sandip



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3 Posts

07-21-2020

United States of America

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Re:Motorola RAZR V3xx unable to send message with photo attached

2021-01-19, 17:15 PM

@ Agent_Sandeep wrote:

@ Davestats wrote:

My problem was in trying to SEND an email with an image attached.

Hi,

 

Thank you for reaching out and sorry for the delay are you still facing the issue?

 

Regards

Sandip

 

I no longer have the issue because I gave up in September and bought a new phone. I was disappointed because the phone was great and take satisfactory pictures. I just would not let me send them. I also got conflicting information from different sources. You can consider this case as closed.

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3625 Posts

03-04-2016

India

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Re:Motorola RAZR V3xx unable to send message with photo attached

2021-01-20, 2:39 AM

@ Davestats wrote:

@ Agent_Sandeep wrote:

@ Davestats wrote:

My problem was in trying to SEND an email with an image attached.

Hi,

 

Thank you for reaching out and sorry for the delay are you still facing the issue?

 

Regards

Sandip

 

I no longer have the issue because I gave up in September and bought a new phone. I was disappointed because the phone was great and take satisfactory pictures. I just would not let me send them. I also got conflicting information from different sources. You can consider this case as closed.

Hi,

 

Thank you for writing us back. Please do let us know if you need any other help. We would love to help. 

 

Regards

Sandip



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