10-14-2013 10:54 AM
Hi. I tried to connect my Razr D1 with my mac (OS X 10.6.8), but the computer does not recognize the device. Then I downloaded and installed Motorola Device Manager twice, but it still doesn't react when i plug the phone. Is there any compatibility problem between Mac OS X and Motorola Razr D1?
10-24-2013 09:40 AM
10-24-2013 09:58 AM
hello Nicole, I guess you are in the wrong way.
With the same phone (razor D3) and with the same usb cable I can connect in my Mac boot in windows 7. But when I boot in Mac (OS X 10.8 and from yesterday in OS X 10.9 Mavericks the phone is not recognized. Conclusion: the problem is the software "Motorola Device Manager".
In the other hand, is impossible register my IMEI at Motorola "my stuffs". I Have talked with support and told me "tray later". Is amazing and funny answer that I have ever heard.
Thanks in advance por your answer, I think that was a bad choose to buy a Razr D3. Save money and come back Iphone.
10-29-2013 02:01 AM
Hm - i guess you installed the Mac OS driver, too?
I will feedback to support to have this tested.
For registering the IMEI, can you give me the link where you would like to register it? Do you mean here in the forums profile or do you mean registering the IMEI in your support profile?
10-29-2013 02:41 AM
Hi Nicole, Good Morning.
Yes, I have installed Motorola Device Manager for Mac's and doesn't work.
Hum- 5 days for your answer....... I guess that you have a lot of questions or few people working on it.
I have tried to register the IMEI at this page (after login) without success https://motorola-global-es-latam.custhelp.com/app/product_page/faqs/p/30,6720,8633/session/L3RpbWUvMTM4MzAzODQ5MS9zaWQvM0pVN18tRGw%3D#/how_do_i
In rtf file attached, Motorola tell me that is unable to register
10-30-2013 08:05 AM
Please find the attached request screenshot.
PD. Please forget all my commentaries. I know that the solution is not here, the solution is "change the celular phone"