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MauricioBR
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Posts: 12
Registered: ‎07-04-2013
Location: BR
Views: 814
Message 1 of 7

Speaker popping noise after KK

I updated my XT925 to KitKat last week and the annoying popping noise started to happen every time the speaker is turned on. Sometimes the pop is louder than the sound that's going to play.



This issue seems to be happening with a lot of Moto phones that got updated to KK and there are many threads about the issue.



Does Moto intend to fix the issue with a future update?

Mark_Emeritus Moto Emeritus
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Registered: ‎11-21-2013
Location: The Moon
Views: 814
Message 2 of 7

Re: Speaker popping noise after KK


  1. Is this with speakerphone or with a music/media app? 

  2. If a Music/media app which app?

  3. If music/media app does it happen repeatedly?

  4. Does it happen on WiFi and Mobile Data?

  5. Does it happen with streaming or on device media only?

  6. Settings > Sounds > Touch Sounds is this checked?



Mark

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Mark
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Gunee
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Posts: 11
Registered: ‎05-27-2014
Views: 814
Message 3 of 7

Re: Speaker popping noise after KK

I have a similar issue when I plug my phone to my car using a standard 3.5mm jack to RCA cable.



Right after I connect it, I can hear a repetitive "pop pop pop..." sound, which seems to stop after I open a music app.



I can't remember having the same issue with the previous version, even though I was using the same apps.

MauricioBR
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Posts: 12
Registered: ‎07-04-2013
Location: BR
Views: 814
Message 4 of 7

Re: Speaker popping noise after KK

Hi Mark,



This happens every time the speaker is 'turned on', be it for a notification, playing music or switching a phone call to speakerphone.



If the sound is continuous (e.g. playing music), it only happens when the song starts playing. Same for speakerphone, it just happens immediately after the switch, and not during the whole call.



  1. Is this with speakerphone or with a music/media app? 

    Happens on all of them.

  2. If a Music/media app which app?

    Spotify and Play Music have the issue. Haven't tested in other apps.

  3. If music/media app does it happen repeatedly?

    No, only when the song starts playing.

  4. Does it happen on WiFi and Mobile Data?

    Yes, both.

  5. Does it happen with streaming or on device media only?

    Both streaming and with device media.

  6. Settings > Sounds > Touch Sounds is this checked?

    No, this is disabled.



Additionally, I disabled Audio Effects for 'speaker' -- it seemed worse with that option enabled.

temedoro15
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Posts: 3
Registered: ‎12-03-2014
Location: India
Views: 814
Message 5 of 7

Re: Speaker popping noise after KK

Hi, my Razr HD just got the 4.4.2 update (coming from 4.1.2) yesterday and immediatly after rebooting in the new OS I noticed the same pop sound that MauricioBR describes. As he said it seems to happen every time a sound starts, but not during the sound or during a continuous sound (IE: music, ringtone, video).



My current system version is "180.46.117.XT925.AmericaMovil.en.MX".



I will answer your questions as well




Mark (Forums Manager) said:


  1. Is this with speakerphone or with a music/media app? 

    It happens with every sound, be it at the start of typing, notification or music/video. as for apps I tryed play music, play movies, youtube and TED. It doesn't happen with headphones or a speaker connected

  2. If a Music/media app which app?

  3. If music/media app does it happen repeatedly?

    No, only at the start of a track. It's like the pop only happen when the speaker turns on.

  4. Does it happen on WiFi and Mobile Data?

    It happens with both, and even disconnected. I don't think it has anything to do with the connection as it doesn't happens randomly when the phone is idle.

  5. Does it happen with streaming or on device media only?

    both

  6. Settings > Sounds > Touch Sounds is this checked?

    I have it unchecked



Mark

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I hope there can be a fix, as it is very upseting Smiley Sad



Thanks in advance.

temedoro15
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Posts: 3
Registered: ‎12-03-2014
Location: India
Views: 814
Message 6 of 7

Re: Speaker popping noise after KK

Hi, if it is of any help, I found another thread in the forum about the popping in the Razr HD (US version).



https://forums.motorola.com/posts/c6df45facb



The kitkat update just came to my Mexican Razr HD a few days ago. My phone was stock Jelly Bean 4.1.2. Now with the kitkat update my system version and kernel version are as the attached image says.



The pop sound started after the update, every time a sound starts I hear the pop. Just at the beginning of a sound, not during or after, I wait about 3secs after a sound stops and reproduce another sound (IE youtube video, local video, music streaming, local music) you can hear the pop again.



Someone in that thread mentioned that a developer from xda posted a commit to the razr hd github that fixes the sound, but no official fix at the moment.



I hope it can be solved with via software update.

rickythoooo
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Registered: ‎10-01-2014
Location: United States
Views: 814
Message 7 of 7

Re: Speaker popping noise after KK

Im having a similar problem on my moto x (1st gen). It happens when I'm in an app playing a game. Not when in videos or music but simply games. I hear popping noises coming out of nowhere from the speaker. This problem started out of no where this week Monday.