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digitalherp
What's DOS?
Posts: 3
Registered: ‎10-02-2014
Location: United States
Views: 527
Message 21 of 44

Re: XT 925 KitKat rollout


Gunee said:


If you fear that you are not getting the update, you could contact them...




I contacted the Motorola Support with the following question: "Have you please got any information about KitKat update for UK Razr HD? My system version is 98.21.25002.XT925.Orange.en.GB. But till now I received no OTA updates."



Here is the answer:



Customer Reference number: 141001-024582

Dear Roman,

Thank you for contacting Motorola.

I am sorry to inform you that we do not have a specific date.

All the updates regarding software updates can be found on our official website Motorola.com

Or you can subscribe to the newsletter.

Kind regards,

Bob

Motorola Mobility UK Ltd.



Great... angry

Caminante
Paper Tape
Posts: 11
Registered: ‎09-11-2014
Location: DK
Views: 527
Message 22 of 44

Re: XT 925 KitKat rollout


digitalherp said:



Gunee said:


If you fear that you are not getting the update, you could contact them...




I contacted the Motorola Support with the following question: "Have you please got any information about KitKat update for UK Razr HD? My system version is 98.21.25002.XT925.Orange.en.GB. But till now I received no OTA updates."



Here is the answer:



Customer Reference number: 141001-024582

Dear Roman,

Thank you for contacting Motorola.

I am sorry to inform you that we do not have a specific date.

All the updates regarding software updates can be found on our official website Motorola.com

Or you can subscribe to the newsletter.

Kind regards,

Bob

Motorola Mobility UK Ltd.



Great... angry


View original


Sad Face incomming....



This morning when i checked my phone, its told me there was an update to 4.4.2



OMG i thought.. pressed download and waited.



20 minutes later when i checked again, hoping the download was done and installation could begin, i saw a new message:



installation stopped due to an unexpected error..!!



Now, here comes the sad face:



When i check for updates now, there is none, phone says its updated, running 4.1.2 sad



systemversion: 98.21.26002.xt925.orange.gb



As i wrote earlier in this thread, im from Denmark, and bought the phone in UK.



The sad face comes when thinking about the 360 Watch im going to buy when the phone can support it.. Please hurry Moto smiley



 

Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 527
Message 23 of 44

Re: XT 925 KitKat rollout

Have you ever rooted your phone, or modified it in any way?

Caminante
Paper Tape
Posts: 11
Registered: ‎09-11-2014
Location: DK
Views: 527
Message 24 of 44

Re: XT 925 KitKat rollout

Never, dont have the nerves to do anything like that smiley

Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 527
Message 25 of 44

Re: XT 925 KitKat rollout

Did you buy the phone new?  



Before installing an update, there's a validation process to ensure that the right update is being installed on the right phone.  If the phone is missing any system files, or it finds any unexpected system files, the installation will abort, and that's when you see the kind of error you've encountered.



 



 

Caminante
Paper Tape
Posts: 11
Registered: ‎09-11-2014
Location: DK
Views: 527
Message 26 of 44

Re: XT 925 KitKat rollout

Bought the phone on Amazon.co.uk as a new phone.



There was no validation process this morning when i started the download.



As far as i remember, i could: download, download later (1 hour) or cancel.



Those were the options i got.



The question is now: do i just wait for the update or do i have to do something manual to download ?



Just tried a reboot of the phone, nothing happened.

Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 527
Message 27 of 44

Re: XT 925 KitKat rollout

Please trust me here...there is an automatic validation process that occurs before the download is installed, even if you didn't see it happen.  Actually, I'm pretty sure there's a way to see the phone run through the installation process to see where it stalls, but I can't remember what the steps are.



Let me see if I can find out what happens in a case like yours.



 

Caminante
Paper Tape
Posts: 11
Registered: ‎09-11-2014
Location: DK
Views: 527
Message 28 of 44

Re: XT 925 KitKat rollout

Thanks alot, you will really make my day if this update is gonna work.

digitalherp
What's DOS?
Posts: 3
Registered: ‎10-02-2014
Location: United States
Views: 527
Message 29 of 44

Re: XT 925 KitKat rollout


crystallet said:


Did you buy the phone new?




I bought my phone as a brand new on clove.co.uk. It has never been unlocked or rooted.

Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 527
Message 30 of 44

Re: XT 925 KitKat rollout


digitalherp said:



crystallet said:


Did you buy the phone new?




I bought my phone as a brand new on clove.co.uk. It has never been unlocked or rooted.


View original


And did the same thing happen to you?  The update failed?