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Moto Sr Moderator
Moto Sr Moderator
Posts: 12,410
Registered: ‎02-02-2016
Location: US
Views: 341
Message 31 of 44

Re: XT 925 KitKat rollout


Caminante said:


Thanks alot, you will really make my day if this update is gonna work.


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Just wanted you to know that, because I'm on the west side of the big pond, and my contact is on the east, we missed each other today, so the earliest we will know anything is tomorrow.

digitalherp
What's DOS?
Posts: 3
Registered: ‎10-02-2014
Location: United States
Views: 341
Message 32 of 44

Re: XT 925 KitKat rollout


crystallet said:



digitalherp said:



crystallet said:


Did you buy the phone new?




I bought my phone as a brand new on clove.co.uk. It has never been unlocked or rooted.


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And did the same thing happen to you?  The update failed?




No, I've never seen any system updates on my phone.

Caminante
Paper Tape
Posts: 11
Registered: ‎09-11-2014
Location: DK
Views: 341
Message 33 of 44

Re: XT 925 KitKat rollout

The update was available again this morning, tried once more, but again a big fail..



No error codes, just unexpected error sad

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 341
Message 34 of 44

Re: XT 925 KitKat rollout

Hey Caminante, 



I am already pinging the responsible person. Not to worry Smiley Happy I let you know as soon as I know more.



Cheers,



Nicole

Caminante
Paper Tape
Posts: 11
Registered: ‎09-11-2014
Location: DK
Views: 341
Message 35 of 44

Re: XT 925 KitKat rollout

Thanks alot, really appreciate the work you are putting into this smiley

Caminante
Paper Tape
Posts: 11
Registered: ‎09-11-2014
Location: DK
Views: 341
Message 36 of 44

Re: XT 925 KitKat rollout

Small update:



Have had the chance to update 3 times, failing every time. Now the update has gone away, dont get the promt anymore to be able to update.



Chatted with motorola.co.uk to see if they could help out.



I gave her the system version: 98.21.26002.xt925.orange.en.gb and the andriod version 4.1.2



What she told me was that my phone was not listed to get the update surprise



When i asked her why i got the possibility to update 3 times, she responded that it could be a test version pushed to my phone.



This sounds a bit weird to me.



Going to London tomorrow, will try to find some onsite help there smiley

Moto Sr Moderator
Moto Sr Moderator
Posts: 12,410
Registered: ‎02-02-2016
Location: US
Views: 341
Message 37 of 44

Re: XT 925 KitKat rollout


Caminante said:


Small update:



Have had the chance to update 3 times, failing every time. Now the update has gone away, dont get the promt anymore to be able to update.



Chatted with motorola.co.uk to see if they could help out.



I gave her the system version: 98.21.26002.xt925.orange.en.gb and the andriod version 4.1.2



What she told me was that my phone was not listed to get the update surprise



When i asked her why i got the possibility to update 3 times, she responded that it could be a test version pushed to my phone.



This sounds a bit weird to me.



Going to London tomorrow, will try to find some onsite help there smiley


View original


Sorry this is turning into such a chore for you.  We do have this marked for follow-up on Monday, although I can't promise an answer then.  Let us know if the update haunts you again before then.

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 341
Message 38 of 44

Re: XT 925 KitKat rollout

Caminante,



Can you check your IMEI? The one in the forum is a RAZR. Can you send me the HD one? Or, if you pm me your ref no or email I can go look in the system as well.



Cheers,



Nciole

Caminante
Paper Tape
Posts: 11
Registered: ‎09-11-2014
Location: DK
Views: 341
Message 39 of 44

Re: XT 925 KitKat rollout

PM sent Nicole.



Thanks for the help with this both of You, i tend to get a bit stubborn with things like this laugh

Pacific222
What's DOS?
Posts: 4
Registered: ‎07-22-2013
Views: 341
Message 40 of 44

Re: XT 925 KitKat rollout

Awh, I'm getting so FRUSTRATED, why doesn't my RAZR xt925 get any updates?????? I have tried all the links and suggestions on these blog pages, with no success. I'm still in the dark ages, 4.0.4, what a joke!



I also have tried using the manual connectionto my computer with the Motorola software installed. Please help!