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kenster
What's DOS?
Posts: 10
Registered: ‎08-06-2011
Views: 7,868
Message 1 of 12

Incoming Calls only ring once.

I have tried multiple ring tones, and the incoming calls only ring once.  Anyone experiencing this?  This is my 2nd Triumph and this one ends in software/firmware 038.

BTW, it seems like people with software/firmware 039 has more issues with their phones, such as flickering and random reboot.

Thanks,

Kenster

wardnkathy
What's DOS?
Posts: 14
Registered: ‎08-07-2011
Location: United States
Views: 7,868
Message 2 of 12

Re: Incoming Calls only ring once.

I have the same problem.  Some ring tones only ring once.  Others repeat.  They all should repeat.

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 7,868
Message 3 of 12

Re: Incoming Calls only ring once.

How long is the file? What kind of files repeat and which do not?

Mark

Support Forums Manager

Mark
Former Employee
wardnkathy
What's DOS?
Posts: 14
Registered: ‎08-07-2011
Location: United States
Views: 7,868
Message 4 of 12

Re: Incoming Calls only ring once.

Not sure how to tell how to tell what type or the size of the file.  I went through the ringtones and could only find three that came with the phone that do not repeat.  They are:

Digital Phone

Ding

Mildly Alarming

I have version 1010_2_038

servbotx
Bit Torrent
Posts: 5,534
Registered: ‎06-17-2010
Location: United States
Views: 7,868
Message 5 of 12

Re: Incoming Calls only ring once.

The same thing happens on both versions. The files listed above are default

ringtones.

On Aug 17, 2011 6:47 PM, "wardnkathy" <

sandiestablet
What's DOS?
Posts: 1
Registered: ‎10-27-2012
Location: South Carolina
Views: 7,868
Message 6 of 12

Re: Incoming Calls only ring once.

I have the exact same problem.  It's annoying.

stef71
Token Ring
Posts: 446
Registered: ‎07-27-2011
Location: United States
Views: 7,868
Message 7 of 12

Re: Incoming Calls only ring once.

First things, first

Select Menu | Sound Settings | Phone Ringtone

Make sure it's not set to Digital Phone, Ding, or Mildly Alarming (as was mentioned previously).

Assuming that isn't your problem, is there any chance, that you have selected (and you need to check each contact), Incomming Calls | Send calls directly to voicemail?

Open Phone (or Contacts). If you opened Phone, select the Contacts tab.

OK, long-press your fist contact in the list.

Press Menu

Select Options

Here you will be able to set individual ringtones for each contact... Is Incomming calls checked? If so, uncheck and repeat for next Contact.

nwaves1
What's DOS?
Posts: 109
Registered: ‎08-29-2011
Location: United States
Views: 7,868
Message 8 of 12

Re: Incoming Calls only ring once.

My first triumph (v.38) always rang twice, the second one (v.39) only rings once. I use mildly alarming ringtone.

zen2019
What's DOS?
Posts: 1
Registered: ‎10-19-2011
Views: 7,868
Message 9 of 12

Re: Incoming Calls only ring once.

I am noticing the same problem also I see this on other forum as well I wish Motorola or Virgin Mobile would address this issue soon or I might have to return the phone and join some other service provider and another phone that works properly.

nwaves1
What's DOS?
Posts: 109
Registered: ‎08-29-2011
Location: United States
Views: 7,868
Message 10 of 12

Re: Incoming Calls only ring once.

my 3rd phone v.39 rings only once, so this confirms that the problem is limited to v.39 phones.

workaround: use any MP3 you have on the phone as a ringtone or you can install MP3 Ringtone app to create your own ringtones (you can control the start and end of the ringtone).