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8 Posts

08-26-2012

United States

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  • Posts: 8
  • Registered: ‎08-26-2012
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Xprt can't take pictures or video

2012-08-26, 3:21 AM
When I am in camera or video mode my screen is black. When I hit the shutter button there is no sound and it goes away. On video I get the same screen but do get the sound when I try to record. There is no picture on either screen and the flash does not go off . Any suggestions? It was working last week.
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4740 Posts

06-19-2010

US

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  • Posts: 4740
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Re: Xprt can't take pictures or video

2012-09-23, 16:52 PM


Did this happen all of a sudden?



Have you installed any apps or software around the time that this started to happen?



Have you tried doing a factory reset?



I think that will tell you if it is software or hardware related.



At that point, I would contact Motorola and see if you can send it in so they can fix it.



 



Thanks,



J

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