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08-02-2011

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XPRT: SMS backup does not work properly

2011-08-02, 16:05 PM

I am new to the android community and just got my XPRT a week ago.  I downloaded 3 of the free android market apps for the SMS backup, SMS backup +, backup to gmail, etc.  I do see a folder created in my gmail but when i click on the actual thread of each SMS message, it only backs up what I sent -- NOT THE ENTIRE THREAD.  Has anyone else had this problem and how do I fix it?  Or which app works best for the XPRT so that ALL SMS messages are backed up (the ones I receive and the ones I've sent).

Please help.

thanks!

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4740 Posts

06-19-2010

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Re: XPRT: SMS backup does not work properly

2011-08-02, 22:24 PM

Welcome to the Forum!

I personal use this one when I need it:

https://market.android.com/details?id=tv.studer.smssync&feature=search_result

It has always worked for me.

Let us know if this doesn't work for you.

Thanks,

J

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Re: XPRT: SMS backup does not work properly

2011-08-02, 22:29 PM

I do have that one but it does not work right.

1) it does not back up texts received -- only the messages i send to others

2) it only saves in gmail as the phone number, not the person's name.

can you help me figure out the issue?  is there a setting that i have wrong?

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16327 Posts

11-22-2013

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Re: XPRT: SMS backup does not work properly

2011-08-03, 19:20 PM

@cheezykiwi

Have you contacted the developers?

Mark

Support Forums Manager

Mark
Former Employee
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Re: XPRT: SMS backup does not work properly

2011-08-03, 20:40 PM

Yes, for anyone else who is wondering, it has to do with the time stamp.  something went wrong from the synch and into gmail so none of the texts that i received were coming through.

i did some research. if you are having the same problem go here:

https://supportforums.motorola.com/thread/43745?tstart=0

Thanks for helping!!!

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Re: XPRT: SMS backup does not work properly

2011-08-03, 20:51 PM

@cheezykiwi

I have another question for you.  Have you had it work with SMS Backup previously on another Sprint phone? If so, which ones?

Did you try SMS Backup & Restore* by Ritesh Sahu? I tried that one and it backed up both my messages and the replies without issue.

Mark

Support Forums Manager

* Motorola does not endorse this application. Mentioned for testing purposes only.

Mark
Former Employee
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Re: XPRT: SMS backup does not work properly

2011-08-03, 20:54 PM

That thread you mention is a different issue than what you have described. It mentions timestamps aren't right which is not described here. That thread is for DROID, another unrelated phone. Posting there will not improve this issue.

Mark

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Mark
Former Employee
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Re: XPRT: SMS backup does not work properly

2011-08-03, 21:03 PM

No, i have never persoanlly tried it on another sprint phone but a few of my freinds have sprint and they do NOT have motorola and it works without an issue at all.  i think the issue of the time stamp has to do with motorola phones.

my friend has the HTC 3D and it works perfectly. 

yes, i did download the sms Back up & Restore.

The timestamp has everything to do with the issue -- why the receiving text messages were not being backed up/archived in my gmail folder.  Apparently the app is run according to the time stamp.  if the date/time is previous, then it will not back up.  a work around: 1) download the time stamp patch or 2) do not have it backup automatically but run the backup manually.

i know that the link i posted was to another type of device but it was the same issue and i tried it and it works now on my Motorola XPRT.

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