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JohnChu
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Posts: 11
Registered: ‎08-01-2018
Location: US
Views: 870
Message 11 of 20

Re: Mirage Camera: lens repair options (scrached lenses)

I'm trying to contact Lenovo to quote a repair for scratched lenses on the camera.  The phones numbers all point to Think and Idea products and servers but no way to speak to someone about the Mirage Camera.  HELP!

JohnChu
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Message 12 of 20

Re: Mirage Camera: lens repair options (scrached lenses)

So the easiest way to get in contact I think is to reach out via Lenovo's Twitter account:   Twitter:  @Lenovo

 

I was able to get a quick response there.

Administrator
Administrator
Posts: 6,878
Registered: ‎09-03-2014
Location: SK
Views: 825
Message 13 of 20

Re: Mirage Camera: lens repair options (scrached lenses)

Possibly quicker is to click on the Contact Us link under Support at the bottom of the Community or on the Support Site and then after entering your serial number you will see the available methods of contact including the phone support list for your product.

smartsupportus.PNG

 

 

 

 

Andy

 

English Community Leader
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JohnChu
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Location: US
Views: 806
Message 14 of 20

Re: Mirage Camera: lens repair options (scrached lenses)

I actually tried that yesterday before going to Twtter.

The problem with the phone tree was that it only gave options for Thinkpad, Idea, Servers, Storage etc.  There was no obvious choices for Lenovo Smart Mirage Camera. It just took me to a dead end and eventually got me disconnected.

There was also no online chat or email contact information that I could find.

JohnChu
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Registered: ‎08-01-2018
Location: US
Views: 798
Message 15 of 20

Re: Mirage Camera: lens repair options (scrached lenses)

Have you gotten your camera back?  How was your experience?  What did they replace or fix?

JohnChu
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Posts: 11
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Location: US
Views: 798
Message 16 of 20

Re: Mirage Camera: lens repair options (scrached lenses)

Agree! Nature of 360 and 180 cameras. The issue with the supplied case for me is if I have it mounted on pocket tripod, I have to remove it before putting it back on a case. I'm thinking of trying my hand at designing a lens cap with a 3d printer that wraps around the side of the body.
Sr Support Specialist
Posts: 8,549
Registered: ‎11-30-2015
Location: PH
Views: 787
Message 17 of 20

Re: Mirage Camera: lens repair options (scrached lenses)

Hi JohnChu,

 

Greetings. 

 

You may call in technical support for the idealine team to handle concerns with Mirage Camera. 

US / CA tech support 877-453-6686 24 hours/day 7 days/week

Chatlines during business hours here.

 

Regards



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JohnChu
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Views: 619
Message 18 of 20

Re: Mirage Camera: lens repair options (scrached lenses)

Just got my repaired Lenovo Mirage camera today and I'm thrilled to be back in action.  Thank you Lenovo with an exceptional repair and customer service experience. Woo-hoo!

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ibrews
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Registered: ‎05-21-2018
Location: US
Views: 436
Message 19 of 20

Re: Mirage Camera: lens repair options (scrached lenses)

How much did it cost you for the repair? What was the turnaround time? Thanks.

wasson23
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Registered: ‎05-18-2018
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Message 20 of 20

Re: Mirage Camera: lens repair options (scrached lenses)

So I sent my Lenovo Camera in for repair. There was no cost, it was covered by warranty. I got it back about 4-5 weeks later. Actually, it seems to be a replacement as the serial number is different. Anyway, I was thrilled. I've BABIED this camera since getting it back. I have a business that creates virtual tours using this camera. I've used it on two occassions since getting it back. And upon reviewing my footage from yesterday it appears that NOW THE LENS IS RESCRATCHED. I'm beyond disappointed. I've used the camera pouch it came with. I even went so far to double pad it with a really fluffy pouch I made over top of that for extra protection and I was looking for a hard case for the long term; I transport it carefully. I've watched this camera like a hawk since getting it back. And now I'm in the same boat I was in to begin with. Purchased not even a year ago. Used it on a single handful of occassions. And now it's useless again. Would be GREAT to give your five year old to play with! I was even an authorized reseller and now I'm removing it from my store. Smiley Sad  If anyone has a recommendation for a better VR cam, give me a shout.

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