cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
JohnChu
Fanfold Paper
Posts: 10
Registered: ‎08-01-2018
Location: US
Views: 468
Message 11 of 19

Re: Mirage Camera: lens repair options (scrached lenses)

I'm trying to contact Lenovo to quote a repair for scratched lenses on the camera.  The phones numbers all point to Think and Idea products and servers but no way to speak to someone about the Mirage Camera.  HELP!

JohnChu
Fanfold Paper
Posts: 10
Registered: ‎08-01-2018
Location: US
Views: 447
Message 12 of 19

Re: Mirage Camera: lens repair options (scrached lenses)

So the easiest way to get in contact I think is to reach out via Lenovo's Twitter account:   Twitter:  @Lenovo

 

I was able to get a quick response there.

Administrator
Administrator
Posts: 6,472
Registered: ‎09-03-2014
Location: SK
Views: 423
Message 13 of 19

Re: Mirage Camera: lens repair options (scrached lenses)

Possibly quicker is to click on the Contact Us link under Support at the bottom of the Community or on the Support Site and then after entering your serial number you will see the available methods of contact including the phone support list for your product.

smartsupportus.PNG

 

 

 

Andy


English Community Leader


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points


Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos


T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.


Please don't ask me questions by Personal Message; questions belong in the forums.


Deutsche Community Comunidad en Español English Community Русскоязычное Сообщество Communidade Portugues

JohnChu
Fanfold Paper
Posts: 10
Registered: ‎08-01-2018
Location: US
Views: 404
Message 14 of 19

Re: Mirage Camera: lens repair options (scrached lenses)

I actually tried that yesterday before going to Twtter.

The problem with the phone tree was that it only gave options for Thinkpad, Idea, Servers, Storage etc.  There was no obvious choices for Lenovo Smart Mirage Camera. It just took me to a dead end and eventually got me disconnected.

There was also no online chat or email contact information that I could find.

JohnChu
Fanfold Paper
Posts: 10
Registered: ‎08-01-2018
Location: US
Views: 396
Message 15 of 19

Re: Mirage Camera: lens repair options (scrached lenses)

Have you gotten your camera back?  How was your experience?  What did they replace or fix?

JohnChu
Fanfold Paper
Posts: 10
Registered: ‎08-01-2018
Location: US
Views: 396
Message 16 of 19

Re: Mirage Camera: lens repair options (scrached lenses)

Agree! Nature of 360 and 180 cameras. The issue with the supplied case for me is if I have it mounted on pocket tripod, I have to remove it before putting it back on a case. I'm thinking of trying my hand at designing a lens cap with a 3d printer that wraps around the side of the body.
Sr Support Specialist
Posts: 7,405
Registered: ‎11-30-2015
Location: PH
Views: 385
Message 17 of 19

Re: Mirage Camera: lens repair options (scrached lenses)

Hi JohnChu,

 

Greetings. 

 

You may call in technical support for the idealine team to handle concerns with Mirage Camera. 

US / CA tech support 877-453-6686 24 hours/day 7 days/week

Chatlines during business hours here.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

JohnChu
Fanfold Paper
Posts: 10
Registered: ‎08-01-2018
Location: US
Views: 217
Message 18 of 19

Re: Mirage Camera: lens repair options (scrached lenses)

Just got my repaired Lenovo Mirage camera today and I'm thrilled to be back in action.  Thank you Lenovo with an exceptional repair and customer service experience. Woo-hoo!

Highlighted
ibrews
Fanfold Paper
Posts: 11
Registered: ‎05-21-2018
Location: US
Views: 34
Message 19 of 19

Re: Mirage Camera: lens repair options (scrached lenses)

How much did it cost you for the repair? What was the turnaround time? Thanks.

Top Kudoed Authors