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3 Posts

05-16-2018

United States of America

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  • Location: United States of America
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  • Message 1 of 4

Mirage Solo: controller bouncing

2018-05-16, 2:45 AM

Hi, I just received the Mirage Solo, and I'm trying to set it up, but I can't figure out why the controller won't work. Both devices are charged, but when looking at the screen I see what appears to be the small controller white dot bouncing all around, even when the controller is perfectly still. Moving the controller around does affect the movement of the indicator dot some, but not much, like trying to steer a small boat in a large storm.  I tried resetting the controller and the headset according to the instructions on the forum, but I can't seem to make that work either, and I couldn't find a troubleshooting manual or a way to contact Lenovo. Can anyone help please?

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219 Posts

11-28-2017

China

375 Signins

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  • Posts: 219
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  • Message 2 of 4

Re: Lenovo Mirage Solo: controller bouncing

2018-05-17, 6:03 AM

Hello,

I am very sorry that your controller seems to be a bit unsteady. Here are the steps for resetting the controller according to the product FAQ:

Firstly, make sure the remote control is charged.
You can reset the controller by:
Plug in the charging cable into the controller’s charging port
Hold down the App and Daydream buttons simultaneously
Remove the charging cable
Release the buttons. The LED should blink steadily.

If you have done this and your controller still appears to be bouncing, I would suggest that you contract our customer support line as they might be able to better diagnose your problem. You can reach them through the link below:
https://smartsupport.lenovo.com/us/en/products/smart/arvr/mirage-solo/za3c

Or via this number:
877-453-6686

Thanks, and I hope this information is of help to you.

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3 Posts

05-16-2018

United States of America

3 Signins

53 Page Views

  • Posts: 3
  • Registered: ‎05-16-2018
  • Location: United States of America
  • Views: 53
  • Message 3 of 4

Re: Lenovo Mirage Solo: controller bouncing

2018-05-21, 22:23 PM

Thanks. I ended up calling to troubleshoot, & I think the device is just defective, so they're sending a replacement. Fingers crossed this next one works! :)

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219 Posts

11-28-2017

China

375 Signins

5060 Page Views

  • Posts: 219
  • Registered: ‎11-28-2017
  • Location: China
  • Views: 5060
  • Message 4 of 4

Re: Lenovo Mirage Solo: controller bouncing

2018-05-22, 4:18 AM
I am glad to hear this! Let us know if you need any further assistance. :)
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