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markle
What's DOS?
Posts: 2
Registered: ‎12-11-2009
Location: United States
Views: 446
Message 1 of 3

HX550 not working properly

I have 2 HX550 ear pcs but one of them keeps paring and unpairing with my Samsung Galaxy S5.



Never had a problem until last week when this started any "clues".I have already unpaired and completely removed it from my phone and rebooted the phone numerous times

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 446
Message 2 of 3

Re: HX550 not working properly

The other one works fine with your Samsung?



Maybe try Reset on one that isn't working. or try pairing with another phone to see if you see the same behavior. If it is under a year old and you have Proof of Purchase and still can't get it to work you can get warranty support with us.



Mark

Forums Manager

Mark
Former Employee
markle
What's DOS?
Posts: 2
Registered: ‎12-11-2009
Location: United States
Views: 446
Message 3 of 3

Re: HX550 not working properly

I tried doing a reset that didn't work either. I have had both of these ear pcs. for about 18 months with no problems until now.



But when I connect this ear pc. to my wife's HTC1 no problems for at least the last 5 minutes. Also I have rebooted my phone numerous times. Thanks for the help that you gave me and for anything you might give in the future.