09-25-2015 02:46 PM
I am trying to get warranty service on a Elite Sliver II (Used to be a Boom two replacements ago) and Customer Service keeps telling me I have to call back in the hope that there is a replacement in stock.
Has anyone else had this experience?
Does anyone think this is acceptable behavior for warranty work?
12-04-2015 08:36 PM
I have spent the last four months trying to get a warranty repair/replacement. I have either been sent the wrong device or a defective device. I have been told those are my only options. After speaking with over 40 people since I started writing their names down the issue is still not resolved. It is some of the worst customer service I have ever experienced.