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DaveR2
What's DOS?
Posts: 1
Registered: ‎09-25-2015
Location: United States
Views: 257
Message 1 of 3

How has warranty service worked for you?

I am trying to get warranty service on a Elite Sliver II (Used to be a Boom two replacements ago) and Customer Service keeps telling me I have to call back in the hope that there is a replacement in stock.



Has anyone else had this experience?



Does anyone think this is acceptable behavior for warranty work?

PDEAL
What's DOS?
Posts: 2
Registered: ‎10-20-2015
Location: Brazil
Views: 257
Message 2 of 3

Re: How has warranty service worked for you?

I have spent the last four months trying to get a warranty repair/replacement. I have either been sent the wrong device or a defective device. I have been told those are my only options. After speaking with over 40 people since I started writing their names down the issue is still not resolved. It is some of the worst customer service I have ever experienced.



 

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PDEAL
What's DOS?
Posts: 2
Registered: ‎10-20-2015
Location: Brazil
Views: 257
Message 3 of 3

Re: How has warranty service worked for you?

9 months trying to get a replacement phone. The phone was received on 12/17/2015 and I still have no phone. And no refund.