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Frenchy1
Paper Tape
Posts: 12
Registered: ‎06-18-2018
Location: GB
Views: 265
Message 51 of 67

Re: APN disapper every restart

And still no fix.
LivioP
What's DOS?
Posts: 1
Registered: ‎08-02-2018
Location: IT
Views: 232
Message 52 of 67

Re: APN disapper every restart

Hello,

 

I have exatly the same problem. My provider is Coop Voce. Coop Voce call center reports this as a known problem for some Moto devices.

 

Is Lenovo/Motorola going to fix this problem soon or should I forever ban this brand and discourge any friend or known person to buy Motorola/Lenovo products due to a very poor support? This thread is open since too much time without any real support.

 

Thank you

Regards,

Livio

 

marck74lc
Fanfold Paper
Posts: 30
Registered: ‎03-26-2018
Location: IT
Views: 224
Message 53 of 67

Re: APN disapper every restart

The solution given by customer service is to replace the phone....

 

Marco

Frenchy1
Paper Tape
Posts: 12
Registered: ‎06-18-2018
Location: GB
Views: 212
Message 54 of 67

Re: APN disapper every restart

Has anybody had their phone replaced or repaired successfully?
EmSo
What's DOS?
Posts: 2
Registered: ‎08-09-2018
Location: GB
Views: 187
Message 55 of 67

Re: APN disapper every restart

Dear Swaraj, 
I have the same problem. My data roaming is not working abroad and all my APN settings are going back to the original after I change it. 
Have you solved this issue before?
The mobile provider is Tesco Mobile. 

 

Thanks in advance!
EmSo

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Frenchy1
Paper Tape
Posts: 12
Registered: ‎06-18-2018
Location: GB
Views: 178
Message 56 of 67

Re: APN disapper every restart

You can tell by the total disinterest shown by the Lenovo reps that this will never be addressed.I'ts a cheap shoddy piece of kit which I'm sure they have drawn a line under,and will want to forget asap.
al0
Paper Tape
Posts: 2
Registered: ‎08-12-2018
Location: IT
Views: 160
Message 57 of 67

Re: APN disapper every restart

Hi, unfortunately I have the same problem, with Iliad operator, how can I solve?

The phone is new, is there a solution?

 

Thanks si Urgent.

Frenchy1
Paper Tape
Posts: 12
Registered: ‎06-18-2018
Location: GB
Views: 142
Message 58 of 67

Re: APN disapper every restart

Hate to be the bearer of bad news,but it happened after the last software update.There hasn't been a fix and I wouldn't hold my breath for one.Some mobile carriers will send you a configuration text message which you can store and use whenever you boot the phone....or leave it on permanently
EmSo
What's DOS?
Posts: 2
Registered: ‎08-09-2018
Location: GB
Views: 138
Message 59 of 67

Re: APN disapper every restart

Thanks guys! It is ridiculous. My other family members have motorola E3, and they never had any problem with the APN but me with my Moto C.

al0
Paper Tape
Posts: 2
Registered: ‎08-12-2018
Location: IT
Views: 130
Message 60 of 67

Re: APN disapper every restart

Well how should we do to solve the problem?
Do we have to throw the phone?

 

Lenovo Motorla CAN WE HAVE A RESPONSE?

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