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isleofthanet
Paper Tape
Posts: 5
Registered: ‎07-11-2018
Location: GB
Views: 1,346
Message 1 of 7

Black Screen Chinese Writing

I changed my screen protector but put it on upside down and didnt notice. I pushed the on button on the side and now have a black screen with chinese writing and all sorts of other writing if i tap the buttons at the bottom, what can i do please?

Alan

MotoAgent
MotoAgent
Posts: 69
Registered: ‎04-16-2018
Location: IN
Views: 1,319
Message 2 of 7

Re: Black Screen Chinese Writing


@isleofthanet wrote:

I changed my screen protector but put it on upside down and didnt notice. I pushed the on button on the side and now have a black screen with chinese writing and all sorts of other writing if i tap the buttons at the bottom, what can i do please?

Alan


Hello isleofthanet,

 

Sorry to know that you are having the issue, Pelase scroll down through the volume down button upto last option(Reboot) after  that press the power button.Try this steps let us know the difference?

 

 

Thanks,

Jigyasa

Moto Support

Sid1998
Punch Card
Posts: 205
Registered: ‎04-27-2018
Location: IN
Views: 1,242
Message 3 of 7

Re: Black Screen Chinese Writing

U accidentally entered the recovery menu and god knows why moto c plus xt1721 recovery menu is in Chinese.U can remove the battery and use the phone

isleofthanet
Paper Tape
Posts: 5
Registered: ‎07-11-2018
Location: GB
Views: 1,234
Message 4 of 7

Re: Black Screen Chinese Writing


@Sid1998 wrote:

U accidentally entered the recovery menu and god knows why moto c plus xt1721 recovery menu is in Chinese.U can remove the battery and use the phone


Hi,

Yes i eventually took it to Tesco where i bought it and thats wahat the fella there said, just remove the battery and refit and yes all ok!

Thanks

Alan

Sid1998
Punch Card
Posts: 205
Registered: ‎04-27-2018
Location: IN
Views: 1,193
Message 5 of 7

Re: Black Screen Chinese Writing

Welcome Buddy Always there to help who are suffering from Moto

Sid1998
Punch Card
Posts: 205
Registered: ‎04-27-2018
Location: IN
Views: 1,135
Message 6 of 7

Re: Black Screen Chinese Writing

please tell me the model number of ur Phone And Build Number of ur OS
Decard
Paper Tape
Posts: 2
Registered: ‎07-24-2018
Location: IN
Views: 1,110
Message 7 of 7

Re: Black Screen Chinese Writing

Bro just press the power off for 10 secs.