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Jrrbfbfbejsm
Paper Tape
Posts: 4
Registered: ‎03-08-2019
Location: GB
Views: 132
Message 1 of 7

Can't adjust Display Brightness

My phone doesn't have an "auto brightness" or "adaptive brightness" setting. I can only adjust it manually. According to various websites (and logic!) It should be a in settings>display>brightness, but it just isn't there.

Senior MotoAgent
Senior MotoAgent
Posts: 4,476
Registered: ‎03-05-2018
Location: US
Views: 85
Message 2 of 7

Re: Can't adjust Display Brightness

Hi Jrrbfbfbejsm,

 

Thank you for posting. May I know what's the model of your device? Also, can you share me your display settings? And what's the current operating system version of your device? Let m know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

Jrrbfbfbejsm
Paper Tape
Posts: 4
Registered: ‎03-08-2019
Location: GB
Views: 77
Message 3 of 7

Re: Can't adjust Display Brightness

It's a Moto C Plus and the OS is Android 7.0. I've checked for updates, but it says there are none. Here's a screenshot of my display settings: 

Senior MotoAgent
Senior MotoAgent
Posts: 47
Registered: ‎03-11-2019
Location: US
Views: 74
Message 4 of 7

Re: Can't adjust Display Brightness

Hi Jrrbfbfbejsm,

 

Thank you for the screenshot. For the meantime please update your profile with current phone, carrier, and serial number -- this will help me investigate.

 

Best regards,
Zeke
Motorola Support

Jrrbfbfbejsm
Paper Tape
Posts: 4
Registered: ‎03-08-2019
Location: GB
Views: 67
Message 5 of 7

Re: Can't adjust Display Brightness

I can't figure out how to add it to my profile, but the serial number is *remove* and the carrier is Giffgaff.

 

Edited: for privacy - Zeke

Senior MotoAgent
Senior MotoAgent
Posts: 47
Registered: ‎03-11-2019
Location: US
Views: 44
Message 6 of 7

Re: Can't adjust Display Brightness

Hi Jrrbfbfbejsm,

 

The Moto C does not have an Adaptive brightness setting since it does not have an Ambient Light Sensor. 

 

Best regards,
Zeke
Motorola Support

 

 

Highlighted
Jrrbfbfbejsm
Paper Tape
Posts: 4
Registered: ‎03-08-2019
Location: GB
Views: 42
Message 7 of 7

Re: Can't adjust Display Brightness

Seriously? That's such a weird thing not to have! I won't be buying a Motorola again.