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5 Posts

08-24-2018

United Arab Emirates

6 Signins

69 Page Views

  • Posts: 5
  • Registered: ‎08-24-2018
  • Location: United Arab Emirates
  • Views: 69
  • Message 21 of 24

Re: Can't register my phone on Motorola site

2018-09-28, 1:16 AM

I still can't add my device  Still it shows "Unable to retrieve device information. Please confirm your IMEI/MEID or serial number and try again"  I have phone issue and need to register my device  

 

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5418 Posts

07-12-2014

United States of America

925 Signins

79600 Page Views

  • Posts: 5418
  • Registered: ‎07-12-2014
  • Location: United States of America
  • Views: 79600
  • Message 22 of 24

Re: Can't register my phone on Motorola site

2018-10-10, 13:32 PM

This is weird. I can have someone take a look at this. Did you register in your local Motorola website for your country of purchase? Where did you purchase the phone? Would you please update your profile with the IMEI number of your phone? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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1 Posts

03-02-2019

India

1 Signins

26 Page Views

  • Posts: 1
  • Registered: ‎03-02-2019
  • Location: India
  • Views: 26
  • Message 23 of 24

Re: Can't register my phone on false site

2019-03-02, 10:18 AM

 wrote:

Hey, I have another issue. I can't register my product, it says "Unable to retrieve device information. Please confirm your IMEI/MEID or serial number and try again." I tried my IMEI or Serial Number, but still nothing.


356512084294994

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25 Posts

01-11-2016

Italy

27 Signins

332 Page Views

  • Posts: 25
  • Registered: ‎01-11-2016
  • Location: Italy
  • Views: 332
  • Message 24 of 24

Re: Can't register my phone on Motorola site

2019-04-01, 22:04 PM

Still not fixed after 2 years!

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