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AussieHeather
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Posts: 6
Registered: ‎07-04-2018
Location: AU
Views: 523
Message 1 of 8

Moto C cutting out calls

Hi,
When I answer a call, incoming or out going, I can say hello. But then it cuts out. Once it come up saying "Radio Off", only once tho. Otherwise it says I have no service. I have to wait a few minutes then for the service to come back. I can send text messages & use the internet normally. But something is blocking the phone calls. Battery saver is off.
Thank you

AussieHeather
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Posts: 6
Registered: ‎07-04-2018
Location: AU
Views: 480
Message 2 of 8

Re: Moto C cutting out calls

Does anyone have this problem?
I have checked the SIM on another phone & it works.
Any advice please?
Senior MotoAgent
Senior MotoAgent
Posts: 1,484
Registered: ‎03-04-2016
Location: IN
Views: 464
Message 3 of 8

Re: Moto C cutting out calls


@AussieHeather wrote:
Does anyone have this problem?
I have checked the SIM on another phone & it works.
Any advice please?

Hi AussieHeather,

 

Sorry to hear about it, can you test in safe mode and let me know if it behaves the same? Safe mode will start the device without third-party applications running. To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. Also, try to check with different network sim cards.

 

Thanks

Sandip

Moto Support

AussieHeather
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Posts: 6
Registered: ‎07-04-2018
Location: AU
Views: 450
Message 4 of 8

Re: Moto C cutting out calls

Hi,
Thanks for your help. I can;t get it into safe mode. I pressed the off key, pressed and held it again screen came back on, but then faded out to a blank screen. Tried it with the turn off/ reboot on the screen, and nothing happened.
AussieHeather
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Posts: 6
Registered: ‎07-04-2018
Location: AU
Views: 444
Message 5 of 8

Re: Moto C cutting out calls

I got it. Yes I can make calls in safe mode
AussieHeather
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Posts: 6
Registered: ‎07-04-2018
Location: AU
Views: 436
Message 6 of 8

Re: Moto C cutting out calls

So I have cleared the cache partition. I can call my voicemail now. It is midnight here, so I will try out & incoming calls tomorrow, thinking it should work ok.
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AussieHeather
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Posts: 6
Registered: ‎07-04-2018
Location: AU
Views: 355
Message 7 of 8

Re: Moto C cutting out calls

I can call out most times, but can not accept calls. Any advice please? Thank you
Senior MotoAgent
Senior MotoAgent
Posts: 1,484
Registered: ‎03-04-2016
Location: IN
Views: 335
Message 8 of 8

Re: Moto C cutting out calls


@AussieHeather wrote:
I can call out most times, but can not accept calls. Any advice please? Thank you

Hi AussieHeather,

 

Can you please be more specific on the same when you say can not accept calls? 

 

Do some basic troubleshooting steps that can help resolve the concern. use Device Help Application to diagnose an issue. Run a diagnostic first on Device Help App > Fix > Hardware Test. 

 

Check with the carrier if it is related with the network.

 

Reboot the device clear the cache file.

 

Are you using Native dailer or any third party apps for calling?

 

Thanks

Sandip

 

 

 

 

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