07-04-2018 01:26 PM
When I answer a call, incoming or out going, I can say hello. But then it cuts out. Once it come up saying "Radio Off", only once tho. Otherwise it says I have no service. I have to wait a few minutes then for the service to come back. I can send text messages & use the internet normally. But something is blocking the phone calls. Battery saver is off.
07-05-2018 03:36 AM
Does anyone have this problem?
I have checked the SIM on another phone & it works.
Any advice please?
Sorry to hear about it, can you test in safe mode and let me know if it behaves the same? Safe mode will start the device without third-party applications running. To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. Also, try to check with different network sim cards.
07-05-2018 05:38 AM
07-13-2018 05:19 AM
I can call out most times, but can not accept calls. Any advice please? Thank you
Can you please be more specific on the same when you say can not accept calls?
Do some basic troubleshooting steps that can help resolve the concern. use Device Help Application to diagnose an issue. Run a diagnostic first on Device Help App > Fix > Hardware Test.
Check with the carrier if it is related with the network.
Reboot the device clear the cache file.
Are you using Native dailer or any third party apps for calling?