cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
pradeep_itra
Paper Tape
Posts: 1
Registered: ‎12-04-2018
Location: IN
Views: 79
Message 1 of 3

Outgoing call not disconnecting in moto c plus

Hi Moto Team

I am using Moto C-Plus, puchased in Feb 2018. I am facing problem in this handset since yesterday as when I make a call, unable to disconnect by pressing red button. 

 

I tried many times, please help me this out.

 

Thanks & Regads

Pradeep

Sid1998
Punch Card
Posts: 183
Registered: ‎04-27-2018
Location: IN
Views: 56
Message 2 of 3

Re: Outgoing call not disconnecting in moto c plus

This issue also happens to me i think this is a Bug which Moto needs to Fix.
Highlighted
Senior MotoAgent
Senior MotoAgent
Posts: 3,980
Registered: ‎12-04-2017
Location: IN
Views: 38
Message 3 of 3

Re: Outgoing call not disconnecting in moto c plus


@pradeep_itra wrote:

Hi Moto Team

I am using Moto C-Plus, puchased in Feb 2018. I am facing problem in this handset since yesterday as when I make a call, unable to disconnect by pressing red button. 

 

I tried many times, please help me this out.

 

Thanks & Regads

Pradeep


@Sid1998pradeep_itra,

 

Thank you for reporting, this is odd. let me try to help you with this. Just to narrow down can we test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'. Let us know if this helps?

 

Also, let us know if you are using dual SIM, if yes— please try swapping the SIM card and let us know that makes any progress?

 

Note: The link for safe mode is for Moto C, however, it is the same for Moto C plus too.

 

Regards,

Swaraj

Moto Support

Top Kudoed Authors