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ashwin6679
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Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 952
Message 1 of 11

Power button opening problem

My Moto c phone power button has to be pressed more harder to switch on and off the phone, please tell me a viable solution

 

Senior MotoAgent
Senior MotoAgent
Posts: 2,582
Registered: ‎03-05-2018
Location: US
Views: 861
Message 2 of 11

Re: Power button opening problem

Hi ashwin6679,

 

I appreciate your time for letting us know about this, I am happy to assist you. We can try to fix this by doing troubleshooting. Please check the Link for the steps.  Please let me know if this solves the issue. Thanks

 

 

Best regards,
Rich
Motorola Support

 

 

ashwin6679
Fanfold Paper
Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 814
Message 3 of 11

Re: Power button opening problem

I tried the link to fix the problem, but to no avail
Senior MotoAgent
Senior MotoAgent
Posts: 2,582
Registered: ‎03-05-2018
Location: US
Views: 776
Message 4 of 11

Re: Power button opening problem


@ashwin6679wrote:
I tried the link to fix the problem, but to no avail

Hi ashwin6679,

 

Have you gone through the factory data reset?

 

Best regards,
Rich
Motorola Support

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ashwin6679
Fanfold Paper
Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 763
Message 5 of 11

Re: Power button opening problem

Yes but to no avail
ashwin6679
Fanfold Paper
Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 688
Message 6 of 11

Re: Power button opening problem

Sir, please do give me a solution to this problem at the earliest

Senior MotoAgent
Senior MotoAgent
Posts: 2,582
Registered: ‎03-05-2018
Location: US
Views: 685
Message 7 of 11

Re: Power button opening problem

Hi ashwin6679,

 

This is more likely a hardware issue with the power button. Is the power button loosen? How many seconds do you press the button for it to turn on/off? 

 

Best regards,
Rich
Motorola Support

ashwin6679
Fanfold Paper
Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 682
Message 8 of 11

Re: Power button opening problem

It's not about the time, it's about the pressure

Senior MotoAgent
Senior MotoAgent
Posts: 2,582
Registered: ‎03-05-2018
Location: US
Views: 680
Message 9 of 11

Re: Power button opening problem

Hi ashwin6679,

 

Is the power button too tight or a bit loosen? 

 

Best regards,
Rich
Motorola Support

ashwin6679
Fanfold Paper
Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 667
Message 10 of 11

Re: Power button opening problem

None

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