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ashwin6679
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Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 1,222
Message 1 of 11

Power button opening problem

My Moto c phone power button has to be pressed more harder to switch on and off the phone, please tell me a viable solution

 

Senior MotoAgent
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Posts: 3,619
Registered: ‎03-05-2018
Location: US
Views: 1,119
Message 2 of 11

Re: Power button opening problem

Hi ashwin6679,

 

I appreciate your time for letting us know about this, I am happy to assist you. We can try to fix this by doing troubleshooting. Please check the Link for the steps.  Please let me know if this solves the issue. Thanks

 

 

Best regards,
Rich
Motorola Support

 

 

ashwin6679
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Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 1,072
Message 3 of 11

Re: Power button opening problem

I tried the link to fix the problem, but to no avail
Senior MotoAgent
Senior MotoAgent
Posts: 3,619
Registered: ‎03-05-2018
Location: US
Views: 1,034
Message 4 of 11

Re: Power button opening problem


@ashwin6679wrote:
I tried the link to fix the problem, but to no avail

Hi ashwin6679,

 

Have you gone through the factory data reset?

 

Best regards,
Rich
Motorola Support

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ashwin6679
Fanfold Paper
Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 1,021
Message 5 of 11

Re: Power button opening problem

Yes but to no avail
ashwin6679
Fanfold Paper
Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 946
Message 6 of 11

Re: Power button opening problem

Sir, please do give me a solution to this problem at the earliest

Senior MotoAgent
Senior MotoAgent
Posts: 3,619
Registered: ‎03-05-2018
Location: US
Views: 943
Message 7 of 11

Re: Power button opening problem

Hi ashwin6679,

 

This is more likely a hardware issue with the power button. Is the power button loosen? How many seconds do you press the button for it to turn on/off? 

 

Best regards,
Rich
Motorola Support

ashwin6679
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Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 940
Message 8 of 11

Re: Power button opening problem

It's not about the time, it's about the pressure

Senior MotoAgent
Senior MotoAgent
Posts: 3,619
Registered: ‎03-05-2018
Location: US
Views: 938
Message 9 of 11

Re: Power button opening problem

Hi ashwin6679,

 

Is the power button too tight or a bit loosen? 

 

Best regards,
Rich
Motorola Support

ashwin6679
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Posts: 11
Registered: ‎08-22-2017
Location: IN
Views: 925
Message 10 of 11

Re: Power button opening problem

None

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