Motorola Community

Moto C PhonesMoto C & Moto C Plus
All Forum Topics
Options

3 Posts

10-29-2017

IN

4 Signins

25 Page Views

  • Posts: 3
  • Registered: ‎10-29-2017
  • Location: IN
  • Views: 25
  • Message 1 of 42

Wifi and Hotspot Authentication failed

2017-10-29, 16:21 PM

Hello Folks,

I recently purchased a moto c phone and while setting it up, it got connected with My Jiofi router and after that, it doesn’t connect with any other mobile phone or the same Jiofi router.

As we try to connect it says AUTHENTICATION FAILED. Though the mobile data is working fine. 

 

I have done with phone reset and factory reset three times but the problem is not resolving out. Please help.

Thanks in advance.

Reply
Options

2438 Posts

12-19-2016

PH

477 Signins

37577 Page Views

  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: PH
  • Views: 37577
  • Message 2 of 42

Re: Wifi and Hotspot Authentication failed

2017-11-01, 15:44 PM

wrote:

Hello Folks,

I recently purchased a moto c phone and while setting it up, it got connected with My Jiofi router and after that, it doesn’t connect with any other mobile phone or the same Jiofi router.

As we try to connect it says AUTHENTICATION FAILED. Though the mobile data is working fine. 

 

I have done with phone reset and factory reset three times but the problem is not resolving out. Please help.

Thanks in advance.


Hi Pankaj-s

 

Were you able to connect it successfully to your wifi? How can you say so? When did you get the "Authentication Failed" message? Was it when you are trying to connect it to your router? 

 

Authentication Failed means that you were not able to successfully connect to a network because it does not recognize your username or password. Have you tried checking if you have entered the right password (considering capslock and numeric values)?

 

Regards,
Ella
Motorola Support

Reply
Options

3 Posts

10-29-2017

IN

4 Signins

25 Page Views

  • Posts: 3
  • Registered: ‎10-29-2017
  • Location: IN
  • Views: 25
  • Message 3 of 42

Re: Wifi and Hotspot Authentication failed

2017-11-01, 16:21 PM
Hi Ella,
Thanks for your response.
Well. It says Authentication Problem, not Authentication Failed.
And, it is happening with both wifi router as well as mobile hotspot. Have tried with three different mobile devices but gives the same error.
Yes, it gets connect with wifi Only first time if we reset the moto c phone, after that it says authentication problem.
The password was entered correctly everytime.

Any advise? What to do?
Reply
Options

5 Posts

12-13-2017

IN

8 Signins

62 Page Views

  • Posts: 5
  • Registered: ‎12-13-2017
  • Location: IN
  • Views: 62
  • Message 4 of 42

How to Fix Wifi Authentication Problems in Moto C Plus

2017-12-13, 13:09 PM

Hi,

The Problem is “While connecting WIFI” it is showing Authentication problem.
Initially it is working fine, but after some time approximately 2 hours, it is showing Authentication problem.

If I restart the phone it is working fine. :)

The option Keep Wi-fi on during sleep is set to ALWAYS.

As it connected first the password is correct,
During authentication problem I had tried "Forget network and connect back"  with correct password, but still the Authentication problem issue is faced, after mobile restart it is working fine.

Could you please help to solve the issue.

Thank you.

Reply
Options

3949 Posts

12-01-2016

PH

1423 Signins

85486 Page Views

  • Posts: 3949
  • Registered: ‎12-01-2016
  • Location: PH
  • Views: 85486
  • Message 5 of 42

Re: How to Fix Wifi Authentication Problems in Moto C Plus

2017-12-13, 18:07 PM

Hi Paramasivan,

 

Let's see why this is happening. Is this your first time to connect to that WiFi? Is this happening to other devices connected to that WiFi network? Have you tried to connect to other WiFi network if the issue is the same?

 


Regards,
Daisy
Moto Support

 

 

Reply
Options

1 Posts

12-13-2017

AU

2 Signins

15 Page Views

  • Posts: 1
  • Registered: ‎12-13-2017
  • Location: AU
  • Views: 15
  • Message 6 of 42

Re: How to Fix Wifi Authentication Problems in Moto C Plus

2017-12-13, 22:52 PM

I'm experiencing the same issue with Moto C (and there's already a long thread for the E4). Other devices I've had this happen to in the past at least worked with Wifi toggling, but this bug needs a full reboot. Though someone mentioned toggling off Bluetooth helps for them on the E4

Reply
Options

5 Posts

12-13-2017

IN

8 Signins

62 Page Views

  • Posts: 5
  • Registered: ‎12-13-2017
  • Location: IN
  • Views: 62
  • Message 7 of 42

Re: How to Fix Wifi Authentication Problems in Moto C Plus

2017-12-14, 10:54 AM

Hi,

Yes, If I try to connect other wifi network to Moto C Plus, Authentication problem is shown.,
After reset of moto C mobile, it is working fine.
While Mot Cplus has Authentication problem with wifi router, the same wifi router is working fine in other mobiles.

Note: The issue is not due to wifi router, The issue is purely on the side of Moto C Plus mobile.

I think you might have understood the problem.



Reply
Options

3949 Posts

12-01-2016

PH

1423 Signins

85486 Page Views

  • Posts: 3949
  • Registered: ‎12-01-2016
  • Location: PH
  • Views: 85486
  • Message 8 of 42

Re: How to Fix Wifi Authentication Problems in Moto C Plus

2017-12-19, 22:23 PM

wrote:

Hi,

Yes, If I try to connect other wifi network to Moto C Plus, Authentication problem is shown.,
After reset of moto C mobile, it is working fine.
While Mot Cplus has Authentication problem with wifi router, the same wifi router is working fine in other mobiles.

Note: The issue is not due to wifi router, The issue is purely on the side of Moto C Plus mobile.

I think you might have understood the problem.




Is it happening on another WiFi? Try this go to Setting>Backup &reset>Network settings> Reset settings. It will delete your password so please make sure to write it down. 

 


Regards,
Daisy
Moto Support

Reply
Options

5 Posts

12-13-2017

IN

8 Signins

62 Page Views

  • Posts: 5
  • Registered: ‎12-13-2017
  • Location: IN
  • Views: 62
  • Message 9 of 42

Re: How to Fix Wifi Authentication Problems in Moto C Plus

2017-12-22, 10:52 AM

Hi,

Yes, It is happening over other wifi router.

After doing a Network reset, It is working perfectly for two days :) 
But from third day onwards, it is again showing authentication problem.

Thank you.

Reply
Options

1 Posts

12-23-2017

GB

3 Signins

25 Page Views

  • Posts: 1
  • Registered: ‎12-23-2017
  • Location: GB
  • Views: 25
  • Message 10 of 42

Re: How to Fix Wifi Authentication Problems in Moto C Plus

2017-12-23, 9:52 AM

I have the same problem with connecting to wifi - authentication problem. Initial connection fine, but then after a couple of days problems connecting to the wifi, and then the authentication problem coming up which means can't connect to wifi at all. Have now tried the reset network settings and lets see what happens. But it looks like a very time consuming bug.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete