02-15-2019 01:32 PM
Thanks for posting. We'd like to help. May I know what troubleshooting steps you've tried so far? Have you tested this in safemode?
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
3. Touch OK when Reboot to safe mode appears
Let me know if it still persists in safe mode.