cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
manishpatel0404
Fanfold Paper
Posts: 5
Registered: ‎09-08-2018
Location: IN
Views: 825
Message 1 of 6

"Turn off screen during phone call option" not available

Hello,

I had purchased Moto C Plus (dual SIM) yesterday from a retail store in Vadodara, India. The screen is turning off after the first 3 seconds into a call. While searching for a solution online, I found that there should be a "Turn off screen during phonecall" option in the phone dialer settings. My phone does not have this option. The current build number on my phone shows NRD90M.03.022

Sid1998
Punch Card
Posts: 138
Registered: ‎04-27-2018
Location: IN
Views: 783
Message 2 of 6

Re: "Turn off screen during phone call option" not available

Buddy this feature is implemented after the november 2017 update and u said u have build number 022 so to use the feature update the handset.
Go to settings>about phone>system updates.
manishpatel0404
Fanfold Paper
Posts: 5
Registered: ‎09-08-2018
Location: IN
Views: 774
Message 3 of 6

Re: "Turn off screen during phone call option" not available

Thank you for your response. I tried this but I got a message that says, "Your device's software is up to date." This is why I had posted this query on the forum.

Sid1998
Punch Card
Posts: 138
Registered: ‎04-27-2018
Location: IN
Views: 692
Message 4 of 6

Re: "Turn off screen during phone call option" not available

Ok so u r also facing this problem.I also faced this problem my build number was stuck at 022 and i have to go to service center to get it updated to 041 Build number.
I think Moto has stopped ota update for this handset
Highlighted
manishpatel0404
Fanfold Paper
Posts: 5
Registered: ‎09-08-2018
Location: IN
Views: 683
Message 5 of 6

Re: "Turn off screen during phone call option" not available

Yes. I had to go to the service centre to get the phone updated, as well. I wonder why Motorola does not understand that it is cheaper for them to allow users to solve some simple problems on their own, rather than paying service centres per-incident charges on such simple issues.

Sid1998
Punch Card
Posts: 138
Registered: ‎04-27-2018
Location: IN
Views: 14
Message 6 of 6

Re: "Turn off screen during phone call option" not available

Did they charged you for this?
Top Kudoed Authors