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3 Posts

11-14-2017

AT

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"turn off screen during phone call option" not available

2017-11-14, 18:41 PM

Hallo,

I've bought recently a moto c plus (dual SIM) and the screen is turning off after the first 3 seconds of a call. So far I found out, that the Moto c plus doesn't have a proximity sensor, but there should be an option to switch to an automatic "turn screen on/off behavior" in the settings. Unfortunately I cannot find the option in the options of the dialer. I'm using the latest Android version (Region: Austria) from June 2017.  Do I have to go to safe mode to see the option or is it not available for my phone in my region?

 

Cheers,

Georg

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5418 Posts

07-12-2014

US

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Re: "turn off screen during phone call option" not available

2017-11-14, 22:13 PM

Hi Wollmilchsau87,

 

We can take a closer look at this. What is the current build number of your phone? Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

JM

Motorola Support

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3 Posts

11-14-2017

AT

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Re: "turn off screen during phone call option" not available

2017-11-18, 10:32 AM

Build number: NRD90M.07 12

 

Thx

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3949 Posts

12-01-2016

PH

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Re: "turn off screen during phone call option" not available

2017-12-07, 18:36 PM

wrote:

Build number: NRD90M.07 12

 

Thx


Thanks. This feature should be available in the next update.

 


Regards,
Daisy
Moto Support

 

 

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2 Posts

12-08-2017

QA

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Re: "turn off screen during phone call option" not available

2017-12-08, 19:11 PM

I have the same issue. after the last update, this option is absent .. moreover, the screen turns off really quick and there is no proximity working .. it does not even sense putting the phone on my ear neither moving my hands on top .. i believe the phone has no proxity .. i just did a whatsapp call and putting the phone on my ear, there is no proximty sesnor ... guys are serious at lenovo/moto? 

 

so when is the next update? I believe it's a bug

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3949 Posts

12-01-2016

PH

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Re: "turn off screen during phone call option" not available

2017-12-14, 18:44 PM

wrote:

I have the same issue. after the last update, this option is absent .. moreover, the screen turns off really quick and there is no proximity working .. it does not even sense putting the phone on my ear neither moving my hands on top .. i believe the phone has no proxity .. i just did a whatsapp call and putting the phone on my ear, there is no proximty sesnor ... guys are serious at lenovo/moto? 

 

so when is the next update? I believe it's a bug


This might be disappointing but there's no specific time for the next update but you should be notified once it is available.

 


Regards,
Daisy
Moto Support

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3 Posts

12-11-2017

EG

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  • Message 7 of 10

turn off screen during phone call option" not available and sensor not working

2018-08-12, 22:10 PM

need help...

 i just flashed a stock rom but calls screen sensor not working and turn off screen during phone call option" not available

any fix ? any update.zip? 

any thing to do ? shall i change this rom ? 

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220 Posts

04-27-2018

IN

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Re: turn off screen during phone call option" not available and sensor not working

2018-08-13, 10:55 AM
U are not getting this option because u haven't updated to The latest Security patch level ROM.
Go to service center and they will flash latest ROM according to your Model Number
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220 Posts

04-27-2018

IN

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Re: turn off screen during phone call option" not available and sensor not working

2018-08-13, 10:56 AM
ur patch level is at June 2017 and the Turn off screen feature was implemented after the November patch
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6 Posts

09-08-2018

IN

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  • Message 10 of 10

Re: "turn off screen during phone call option" not available

2018-09-08, 21:52 PM

Hello,

I had purchased Moto C Plus (dual SIM) yesterday from a retail store in Vadodara, India. The screen is turning off after the first 3 seconds into a call. While searching for a solution online, I found that there should be a "Turn off screen during phonecall" option in the phone dialer settings. My phone does not have this option. The current build number on my phone shows NRD90M.03.022

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