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2 Posts

12-12-2018

MX

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  • Message 1 of 3

Can't record incoming sound.

2018-12-12, 5:13 AM

Hello Moto Team.


I installed the next applications in my Moto E5.
1. Automatic Call Recorder for me, by Apalon Apps
And.
2. Call Recorder S9, by Smsrobot LTD.
 
These applications work correctly in other phone (ZTE Blade V6), but now I installed them in a Motorola E5 and only record from the microphone of this Cellphone, the sound comes from the other phone is not record.
 
I appreciate a lot if you can help me.
I checked the permissions and these software have permissions to Access microphone and phone.
 
Thank you for your time.
Please receive a greeting.
I hope you can help me.
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1696 Posts

03-04-2016

IN

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Re: Can't record incoming sound.

2018-12-12, 5:40 AM

 wrote:

Hello Moto Team.


I installed the next applications in my Moto E5.
1. Automatic Call Recorder for me, by Apalon Apps
And.
2. Call Recorder S9, by Smsrobot LTD.
 
These applications work correctly in other phone (ZTE Blade V6), but now I installed them in a Motorola E5 and only record from the microphone of this Cellphone, the sound comes from the other phone is not record.
 
I appreciate a lot if you can help me.
I checked the permissions and these software have permissions to Access microphone and phone.
 
Thank you for your time.
Please receive a greeting.
I hope you can help me.

Hi Victor_28,

 

Thanks for posting, call recording does not support in the device, you can try with some 3rd party apps from play store, but we don't guarantee on 3rd party apps.

 

Thanks

Sandip

Moto Support



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2 Posts

12-12-2018

MX

2 Signins

75 Page Views

  • Posts: 2
  • Registered: ‎12-12-2018
  • Location: MX
  • Views: 75
  • Message 3 of 3

Re: Can't record incoming sound.

2018-12-12, 5:55 AM

Ok, Agent_Kaka.

Thank you so much for your quick answer.

I'm going to try with some other apps.

 

Greetings from México.

Have a nice day...

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