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8 Posts

11-06-2018

United Kingdom of Great Britain and Northern Ireland

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E5 issues with whattsapp and camera

2021-02-22, 18:04 PM

I am unable to download any new media on whattsapp and also camera app says insufficient space.All other apps seem ok. my internal memory is 13 left of 16gb.I have moved as many apps as possible to sd card and deleted loads of photos to no avail,any suggestions please.I have deleted and re installed whattsapp also,thanks.

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356 Posts

11-24-2020

India

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Re:E5 issues with whattsapp and camera

2021-02-23, 5:29 AM

Hi Sterve,

 

Thanks for writing to us. Sorry to know about this. I will try my best to help you with this. Make sure that storage permission enabled for both the application. To enable the permission, goto settings>>Apps and notification>>Tap on application>> Permission>>Enable storage permission.

 

If you still facing the same, please try clearing the application cache and check. To clear the app cache, go to Setting>> Apps and Notifications>>App info >>Tap on Particular Application>>Force stop>> Click ok>> Storage >>Clear cache. Restart the phone post this and see if that helps.

 

Thanks

Sunitha 



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8 Posts

11-06-2018

United Kingdom of Great Britain and Northern Ireland

22 Signins

200 Page Views

  • Posts: 8
  • Registered: ‎11-06-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 200
  • Message 3 of 7

Re:E5 issues with whattsapp and camera

2021-02-23, 8:17 AM

Hello,thank you for your reply.I have now tried all these suggestions but the problem is still the same.I have also cleared catch on all apps .Thanks.

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356 Posts

11-24-2020

India

70 Signins

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  • Posts: 356
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 5620
  • Message 4 of 7

Re:E5 issues with whattsapp and camera

2021-02-24, 15:42 PM

@ Sterve wrote:

Hello,thank you for your reply.I have now tried all these suggestions but the problem is still the same.I have also cleared catch on all apps .Thanks.

Hi, 

 

Thank you for trying! Can you please try removing the SD card and see if the Camera and WhatsApp application working fine? Before you remove the card please eject it. To eject, Go to Settings > Storage>> Next to your SD card name>>Tap on the option and eject it. See if that helps. 

 

Thanks

Sunitha



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8 Posts

11-06-2018

United Kingdom of Great Britain and Northern Ireland

22 Signins

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  • Posts: 8
  • Registered: ‎11-06-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 200
  • Message 5 of 7

Re:E5 issues with whattsapp and camera

2021-02-24, 19:18 PM

Hello Sunitha,i have tried removing the sd card as you suggested but still not working unfortunately,any other suggestions please,thank you.

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356 Posts

11-24-2020

India

70 Signins

5620 Page Views

  • Posts: 356
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 5620
  • Message 6 of 7

Re:E5 issues with whattsapp and camera

2021-02-25, 15:05 PM

Hi Sterve, 

 

Thank you for checking! I would suggest you try performing factory data reset by talking all data back up. Please click here for reset instructions. I hope it helps! Let me know how it goes. 

 

Thanks

Sunitha 



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8 Posts

11-06-2018

United Kingdom of Great Britain and Northern Ireland

22 Signins

200 Page Views

  • Posts: 8
  • Registered: ‎11-06-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 200
  • Message 7 of 7

Re:E5 issues with whattsapp and camera

2021-02-27, 17:22 PM

Hello,I reset the phone as your instructions and all seems to be working,Thanks for your help.

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