Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto E PhonesMoto E5 / Moto E5 Plus / Moto E5 Play
All Forum Topics
Options

4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 21 of 29

Re:Microphone not working for Moto e5

2020-12-14, 15:21 PM

@ deepusingh716 wrote:

my microphone was not working I changed the PCB jack of my MOTO E5 PLUS but still the microphone is not working.

can you please tell me what is the problem.

How did you manage to change the Jack of the E5 Plus? Did you take it to an official service center of Motorola? 

Best regards,
Zeke
Motorola Support



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

1 Posts

01-24-2021

Canada

3 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎01-24-2021
  • Location: Canada
  • Views: 5
  • Message 22 of 29

Re:Microphone not working for Moto e5

2021-01-24, 2:29 AM

Hey there I've just recently started to experience this issue. I can hear the caller but they cannot hear me. Google assist also doesn't pick my voice up. 

iVe tried Soft Reset,Removed battery and rebooted and still nothing. did A hardware test on the mic. Just a dead air sound is repeated not my voice...

Can you please let me know if this is a paper weight now or is this issue able to be fixed on a budget?

 

 

Reply
Options

1997 Posts

11-24-2020

India

212 Signins

22105 Page Views

  • Posts: 1997
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22105
  • Message 23 of 29

Re:Microphone not working for Moto e5

2021-01-25, 10:08 AM

Hi jBeats35,

 

Thanks for writing to us. Sorry to know about this and I appreciate your efforts in performing the troubleshooting steps. I will try my best to help you with this. I would suggest you follow the below instructions and let me know how it goes:

 

- Ensure that the microphones on the device are not covered.

- Make sure the protective film that ships with the device has been removed.

- If you are using a case, cover, or screen protector on the device, I would recommend removing and trying without it.

- Try power-cycling the phone. To do this, power the phone completely off, wait a minute then power back on.

 

Thanks

Sunitha



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

1 Posts

01-31-2021

United States of America

2 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎01-31-2021
  • Location: United States of America
  • Views: 0
  • Message 24 of 29

Re:Microphone not working for Moto e5

2021-01-31, 1:25 AM

I also have the same issue. Mic not working on calls. However, it works fine on google, chrome, voice to text, etc. Have done all the testing, battery , reboot, reset, update,  safe mode moto help etc. To no avail. 

Reply
Options

1997 Posts

11-24-2020

India

212 Signins

22105 Page Views

  • Posts: 1997
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22105
  • Message 25 of 29

Re:Microphone not working for Moto e5

2021-02-01, 6:42 AM

Hi Zephyr0218,

 

Thank you for reaching out to us! Sorry to know about this. Your efforts are highly appreciated. I will try my best to help you fix this. Could you please confirm since when you are facing this? Does it happen with all calls or particular calls? Is the issue with normal calls or while using any 3rd party applications to make calls? So I can check and assist you further.

 

Thanks

Sunitha 



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

1 Posts

03-16-2021

Colombia

2 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎03-16-2021
  • Location: Colombia
  • Views: 5
  • Message 26 of 29

Re:Microphone not working for Moto e5

2021-03-16, 4:42 AM

Please, help me!

The microphone nota working forma WhatsApp pregunta calls but in videos did, What happened?

Reply
Options

1997 Posts

11-24-2020

India

212 Signins

22105 Page Views

  • Posts: 1997
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22105
  • Message 27 of 29

Re:Microphone not working for Moto e5

2021-03-16, 7:35 AM

Hi Isabela Monroy

 

Welcome to Motorola Forums. Sorry to know about this. I will try my best to help you with this. It would be great if you could tell me a bit more about it. Since when you are facing this? Does it happen only with the WhatsApp application? Is the Microphone working fine for WhatsApp Video calls? How about the normal calls? Is the Microphone is working fine? Also, please make sure that Microphone permissions enabled (Settings>>Apps & Notification>>Tap on particular application>>App permissions>>Enable permission)on the application. Restart/reboot the phone post this and check. See if that helps. 

 

Thanks

Sunitha.



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

1 Posts

05-13-2021

United States of America

1 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎05-13-2021
  • Location: United States of America
  • Views: 5
  • Message 28 of 29

Re:Microphone not working for Moto e5

2021-05-13, 15:47 PM

Ok, let's deal with this issue seriously.  I had the problem with my first moto e5 and changed to a second one thinking the microphone was broken, but it behaved exactly the same way.  I have done a lot of research.  The problem appeared out of nowhere.  It is not a physical problem as the microphone works when I use a recording app.  It is not the sound: media plays fine, no issue with usb nor headphones.  I have tried safe mode, I have checked the permissions.  When the problem first started I noted that after using my usb headphones or do not disturb (I can't remember exactly) the phone volume kept turning down to silent despite my counteraction.  At that point when I make a call, I just hear my voice on speakerphone when I call as if during a call, the microphone option would trigger the speaker phone (for my voice only).   And yes again all the basic checks have been done (sound off.  and all possible controls imaginable, usb...)..  I believe some update is responsible for this issue.

Reply
Options

2999 Posts

04-04-2018

India

404 Signins

27725 Page Views

  • Posts: 2999
  • Registered: ‎04-04-2018
  • Location: India
  • Views: 27725
  • Message 29 of 29

Re:Microphone not working for Moto e5

2021-05-14, 11:13 AM

@ lg1lg1lg1 wrote:

Ok, let' deal with this issue seriously.  I had the problem with my first moto e5 and changed to a second one thinking the microphone was broken, but it behaved exactly the same way.  I have done a lot of research.  The problem appeared out of nowhere.  It is not a physical problem as the microphone works when I use a recording app.  It is not the sound: media plays fine, no issue with usb nor headphones.  I have tried safe mode, I have checked the permissions.  When the problem first started I noted that after using my usb headphones or do not disturb (I can' remember exactly) the phone volume kept turning down to silent despite my counteraction.  At that point when I make a call, I just hear my voice on speakerphone when I call as if during a call, the microphone option would trigger the speaker phone (for my voice only).   And yes again all the basic checks have been done (sound off.  and all possible controls imaginable, usb...)..  I believe some update is responsible for this issue.

 

Hi,

 

I am sorry to know and thanks for reporting this to us! Also, thanks for trying out the troubleshooting steps. In order to assist you further, please tell us if you are experiencing this with only default incoming/outgoing calls or any third-party calls like Whatsapp Call, etc.? 

 

We will be waiting for your response.

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms