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03-09-2020

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Microphone

2020-03-09, 19:22 PM
I have a Moto E5 Play and my microphone is not working. When people call me they can't hear me, but I can hear them. I haven't dropped my phone or got it wet. Can someone please tell me what to do for it. Thank you
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1283 Posts

03-11-2019

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Re:Microphone

2020-03-10, 13:51 PM

Hi Rarity71,

 

Thanks for posting. Does this only happen during calls? How about video and audio recording. You can also test the phone's Microphone via hardware test.

 

To perform a Hardware test:

  1.  Open Device Help/Moto help
  2. Then tap Fix/Device Diagnosis
  3. Tap Hardware Test
  4. Choose Microphone

 

Best regards,
Zeke
Motorola Support


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