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03-10-2020

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Microphone

2020-03-10, 22:20 PM
My microphone is not working. It's not working for calls,voice messaging for line, or video calls for line or Skype. I've already done a hardware test and it's not working. I didn't change any settings unless they got changed by accident
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1228 Posts

03-11-2019

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Re:Microphone

2020-03-11, 15:52 PM

Hi StephanieMarie,

 

We would like to look further into this. Does the microphone work during video or audio recording. If you have already tested hardware test on the phone and it does not work, we suggest sending your phone for repair. Kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/service/open/request?linkId=54149943

 

Best regards,
Zeke
Motorola Support


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1 Posts

03-23-2020

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Re:Microphone

2020-03-23, 5:28 AM

I just bought a Motorola E5 Play on eBay. Does this model have a known microphone problem, where if you move the base of the phone out a few inches from your face, the sound heard by the other caller first develops an echo effect and then becomes inaudible? Can it be the hole in the case that I bought for the phone is blocking sound waves from reaching it if they come from the side? Some of the tests I have conducted suggest that could be true. Should I get the phone fixed or just get another case?

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03-05-2018

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Re:Microphone

2020-03-24, 15:31 PM

Hi RayInPA,

 

Are you using a phone case? When will the audio comes back - Tried ending the call and making call again? See if you can replicate this by testing the microphone in the Device Help app > Diagnosis > Hardware Test. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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