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06-26-2019

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Moto E5 Bluetooth Sound Issue

2019-06-26, 7:31 AM

Hi,

 

So this is my second E5 mobile device. I recently came across an issue regarding the volume for media where I pair my device with speakers that have Bluetooth. The volume will self adjust from high to low and I can't get it to stop. It causes lag on my phone and there was a way to stop it from doing that but I don't remember how. It involved with a certain setting for sound on my phone that requires you to run it as an admin or something.

 

Short story: The volume will adjust by itself when paired with speaker devices with bluetooth, and there was a way to fix that in the settings for E5 phones.

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12039 Posts

03-05-2018

United States of America

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Re: Moto E5 Bluetooth Sound Issue

2019-06-28, 14:57 PM

Hi Armada_Unicron,

 

Thanks for posting. There's an option in the developer options that disable volume control with remote devices such as Bluetooth headset/speaker. Try enabling this option. Just go to Settings > System > Developer Options > Toggle on Disable Absolute Volume. 

 

To enable developer options: 
1. Go to Settings > About phone > Build number  
2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

10-25-2019

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Re: Moto E5 Bluetooth Sound Issue

2019-10-25, 23:31 PM

My problem is that I have excellent volume when using the phone and am using a bluetooth earpiece.  The trouble is that all other audio (e.g., Google Assistant / YouTube / music / etc.) is just barely audible in the earpiece.  If I turn off the earpiece, all of the sources deliver good volume to the speaker on the phone.  This problem has just recently occured and I am wondering if a recent Android update might be the cause.  Any suggestions are appreciated.

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