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10-10-2018

US

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No fingerprint scanner on US Version UNLOCKED Moto e5 Play sold by Motorola

2018-10-10, 22:58 PM

I just bought and returned a Moto e5 Play phone.  This phone was purchased directly from the US website for Motorola.  Prior to purchasing, I chatted with a Motorola representative to confirm that the phone they sold was a variant with the fingerprint reader.  They told me yes it had it.

 

I received the phone a week after my order.  The phone had no fingerprint reader- no reader on the back of the phone and nothing in settings > security > to enable the fingerprint scanner.

 

When I called Motorola to get an RMA number for the return the customer service agent asked my why I was returning.  I told her that the phone had no fingerprint reader.  The customer service agent then started telling me that the phone did have a reader.   I had to insist gettnig an RMA number for the return. 

 

So inacurate information from Motorola and a difficult return.  Buyer beware!

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5405 Posts

07-12-2014

US

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Re: No fingerprint scanner on US Version UNLOCKED Moto e5 Play sold by Motorola

2018-10-15, 14:29 PM

Hi Independent,

 

I apologize for the confusion. The Fingerprint Reader is available on certain models, including models from Verizon and Comcast. It is not available on certain models, including models from Sprint, T-Mobile, MetroPCS, Cricket, and the GSM-Unlocked model sold on Motorola.com.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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