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1 Posts

07-24-2021

Mexico

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  • Posts: 1
  • Registered: ‎07-24-2021
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Please help

2021-07-24, 16:56 PM

Ihave the Motorola e5 play but it do not have a IMEI i justo ready buyed like that. PlesPl help me how can i fix ir?

Screenshot_20210724-125548.png
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4559 Posts

10-05-2016

United States of America

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Re:Please help

2021-07-25, 19:44 PM

Hi Vitola,

 

Sorry to see that your phone doesn't show its IMEI number.  We'll try out best to help you.  We would like to get more details:

  • Can you tell where you purchased the phone?
  • When did you purchase it?
  • If you just purchased it, have you tried resetting it?
  • Would you please update your profile with the serial/IMEI/MEID number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

    Update your profile here

 


Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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