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13 Posts

10-04-2019

United States of America

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no more sounds on notifications

2020-04-09, 12:41 PM

For several weeks now, I no longer get a beep when I get a message or incoming mail from Gmail. I do get the dot on the app icon.  

I have uninstalled gmail then reinstalled, but no change.

 E5 play.  Any ideas ?

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13 Posts

10-04-2019

United States of America

17 Signins

211 Page Views

  • Posts: 13
  • Registered: ‎10-04-2019
  • Location: United States of America
  • Views: 211

Re:no more sounds on notifications

2020-04-11, 16:29 PM

I found the problem. I cleared the data for Gmail on my phone, and now get the notifications.

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153 Posts

09-11-2019

United States of America

61 Signins

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  • Posts: 153
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  • Location: United States of America
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  • Message 2 of 3

Re:no more sounds on notifications

2020-04-09, 15:24 PM

Hi bj33813, 

 

Thanks for posting. Is this only happening on messages and GMail? How about when you received calls? Have you tried testing the sounds via Moto Help app > Diagnosis > Hardware test > Speaker > Receiver > Microphone? To get the most accurate result, we recommend running diagnose tests in Safe Mode. To Enable Safe Mode:


1. Press and hold the Power button until Power off comes up on the screen.


2. Touch and HOLD Power off on the screen until reboot to safe mode appears.


Just turn off and on the phone to boot back to normal mode. While in Safe mode, please check and observe if the same issue persists. 

 

Best regards, 

Mike 

Motorola Support
 

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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13 Posts

10-04-2019

United States of America

17 Signins

211 Page Views

  • Posts: 13
  • Registered: ‎10-04-2019
  • Location: United States of America
  • Views: 211
  • Message 3 of 3

Re:no more sounds on notifications

2020-04-11, 16:29 PM

I found the problem. I cleared the data for Gmail on my phone, and now get the notifications.

0 person found this solution to be helpful.

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