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BelénFlores
What's DOS?
Posts: 2
Registered: ‎06-28-2019
Location: MX
Views: 491
Message 1 of 2

Can't hear anything on my Motorola e5 phone

I can't hear anything on my pho e even though volume is turned up all the way,I can only hear something when earphones are plugged in why?????

 

Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 479
Message 2 of 2

Re: Can't hear anything on my Motorola e5 phone

Hi BelénFlores,

 

Thanks for posting. Let's test this on the Moto Help app > Diagnosis > Hardware Test > Speaker, Receiver. Let me know if you can hear the sound. Also, test the Audio Connection. Please confirm if you can see a check mark icon or the audio connection icon. Let me know the results. 

 

Best regards,
Rich
Motorola-Lenovo Support