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AshleyS
Paper Tape
Posts: 3
Registered: ‎05-10-2019
Location: CA
Views: 215
Message 1 of 6

Can't open pics in text messages

I bought a brand new Motorola e5 play this week, and it does not open photos that I have received via text. When I click the arrow to download, the icon just spins and spins forever. Very disappointing! What can I do to be able to receive picture texts?

Porphyrius
Broadband 3G
Posts: 876
Registered: ‎10-16-2018
Location: GB
Views: 208
Message 2 of 6

Re: Can't open pics in text messages

First try this.

 

Settings>Apps and find the messaging app and then click on it's Storage and Clear Cache and data.See if that helps?

AshleyS
Paper Tape
Posts: 3
Registered: ‎05-10-2019
Location: CA
Views: 189
Message 3 of 6

Re: Can't open pics in text messages

I tried that, and restarted the phone. Unfortunately I still can't open photos.

Porphyrius
Broadband 3G
Posts: 876
Registered: ‎10-16-2018
Location: GB
Views: 185
Message 4 of 6

Re: Can't open pics in text messages

Try resetting the Network settings.Put moto e5 reset network into Youtube and you will find a video on how to do it.

AshleyS
Paper Tape
Posts: 3
Registered: ‎05-10-2019
Location: CA
Views: 178
Message 5 of 6

Re: Can't open pics in text messages

That worked great. Thank you!

Porphyrius
Broadband 3G
Posts: 876
Registered: ‎10-16-2018
Location: GB
Views: 174
Message 6 of 6

Re: Can't open pics in text messages


@AshleyS wrote:

That worked great. Thank you!


Glad I could help.I suspected the Internet Data connection settings had got munged so not allowing the pictures to download properly.

 

Smiley Happy

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