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Jsc15
What's DOS?
Posts: 2
Registered: ‎06-25-2019
Location: IN
Views: 322
Message 1 of 3

E5 custom lock screen

My E5 has custom lock screen which shows hot apps, notification, search and ads, how can I disabled that?

Senior MotoAgent
Senior MotoAgent
Posts: 423
Registered: ‎03-11-2019
Location: US
Views: 303
Message 2 of 3

Re: E5 custom lock screen

Hi Jsc15,

 

Thank you for posting. This is caused by a 3rd party application that you installed recently. Check if the lock screen would appear in safe mode. If it disappears, try uninstalling the apps one by one until the lock screen is gone. 

 

To Enable Safe Mode:

1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Best regards,
Zeke
Motorola Support

Jsc15
What's DOS?
Posts: 2
Registered: ‎06-25-2019
Location: IN
Views: 269
Message 3 of 3

Re: E5 custom lock screen

Yes, checking in safe mode worked. Found the culprit app, DailyFit app installed from Moto store.