03-26-2019 12:54 PM
Thank you for posting. Have you tried to adjust the call volume by pressing the volume up button during calls? Does this happen to all of your calls? Do you have any third party apps installed in your device for calling?
Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. This will help us investigate. Make sure that your Motorola Privacy is enabled.
If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943