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Senior MotoAgent
Senior MotoAgent
Posts: 526
Registered: ‎03-11-2019
Location: US
Views: 109
Message 11 of 13

Re: Microphone not working for Moto e5 plus

Hi Jordan4240,

 

Let us know if it goes. Also, try testing the microphone without restoring the apps and setting up a Google Account.

 

Best regards,
Zeke
Motorola Support

 

Jordan4240
What's DOS?
Posts: 3
Registered: ‎07-02-2019
Location: US
Views: 108
Message 12 of 13

Re: Microphone not working for Moto e5 plus

restored device, did not restore to an account, so basic/generic setup and no luck. I am a manager and lead tech for Idaho's leading repair company, Idaho iRepair, i have gone through everything i can to troubleshoot the issue, including disconnecting all hardware from logic board, and reconnecting.

Senior MotoAgent
Senior MotoAgent
Posts: 526
Registered: ‎03-11-2019
Location: US
Views: 90
Message 13 of 13

Re: Microphone not working for Moto e5 plus

Hi Jordan4240,

 

If resetting the device without restore is not working then I would suggest sending the device for repair. Here is the link to the repair/replacement website: https://motorola-global-portal.custhelp.com/app/mcp/service/open/request?linkId=54149943

 

Best regards,
Zeke
Motorola Support